As a smartphone repair shop, we perform a pre-check of the devices functions in front of the customer so that we can determine if there are any issues undisclosed/unknown prior to performing the repair. We currently use a paper checklist and have customers sign and agree on the condition of the device.

As a very common practice in smartphone repair (and likely many other repair industries) it would be fantastic to incorporate a worksheet into the intake form as a step in the intake/ticket creation process