General
3763 results found
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Ticket Automation Content Condition
Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.
6 votes -
Display service location on invoices
We have customers that have multiple service locations. We have entered these as additional locations in RepairShopr. On the invoice, the customer would like to see which site the service was performed at in the case of onsite appointments. If there was a field called "service location" we could include on the invoice that would make this fairly easy. We would also want to have the ability to use a specific invoice template for each customer, so that we did not have to display "service location" info for customers that did not have multiple locations.
9 votes -
Ability to edit item price in invoice via RepaiShopr Lite iOS APP :)
Amazing job on the app guys! Fast check in process, user friendly interface. Only thing is, that when we have to edit a price we always find ourselves having to switch to a computer when a price in an invoice needs editing and slows down the workflow. I may be wrong but shouldn’t be too hard to implement. Would immensely appreciate it. Thanks in advance! You can do it guys we believe in you!
4 votes -
Advanced Service Billing ideas
Reoccurring invoice are great but lack alot of necessary things such as pro-rating and the ability to change other prices based on thing being billed. Here is my ideas:
Have an option to turn on Service Billing
on the customers page you will have a place to add services that are billed on a monthly billing date. The services will be a inventory service or item plus a set of rules much like a contract. If say we have a customer that goes with our MSP package that does not include onsite service but does include remote service then when…5 votes -
Facebook Appointments
Hi,
Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.Thank you
14 votes -
Can we use search field to find a balance/price on a items, invoices, tickets, etc?
Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.
1 vote -
Disable ticket creation from customer portal - by defalut (2)
Hi,
I know that there is simillar idea on this forum:But what for those that want to turn off that option compleatlly?
It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.Do you have plan to fix it…
3 votes -
List "Contact" under +New button for customer's account
I know you can add a contact from under the contacts tab, obviously, but I seem to reflexively reach for the master +New button for the customer's account every time I try to do this. Just a low-priority thought, in case other people do that, too.
1 vote -
Enhance store credit with use of adjustment (credit) notes, which are basically negative invoices.
Currently there are a few ways to give a customer store credit as outlined here: https://feedback.repairshopr.com/knowledgebase/articles/246593-store-credit-and-customer-credit
Option 1. Too single purpose, and isn't designed for giving general credit.
Option 2. Seems good because it's associated with a transaction, but if you use discounts for prepaid support, then it fails. Because the refund is only for the discounted paid amount.
Option 3. This would work - but there is no audit trail. This is dodgy, and made my book keeper cringe.The fix is simple, generic and can cater for ANY store credit situation, in particular discounted prepaid labour, which is…
1 vote -
create Microsoft flow integration for the Repairshopr API
We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.
While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!
1 vote -
Ability to search archived items
I would love to have the ability to search archived items. Sometimes we mark an item as archived, but if we change our mind or reorder it, it is hard to manually search through a billion pages to find that particular item. Even a search filter for archived items would be great.
8 votes -
Checkout Module for our own assets
The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.
Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.
28 votes -
Ticket Comments: options to pin, highlight, RTF needed
We need a way to make certain ticket comments more visible than others.
Perhaps the ability to pin a ticket to the top (thus breaking the most-recent-first default sorting method), or change ticket comment background color, or star or flag tickets...
Rich Text Formatting in ticket comments would also be helpful–options to bold, underline, highlight, and bullets would allow for information and individual words to stand out.
31 votes -
Allow bundle items on purchase orders (as a vendor SKU)
My vendors offer bundled pricing (i.e. product kits) for items that I buy and sell individually. Please allow us to add a bundle item with vendor SKU that adds individual items to inventory.
6 votes -
Have a way to reflect a 'cash back' when customer uses debit for a purchase and chooses to get cash back.
We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
Totals for the day will all add up properly, but cash will be off.
Any suggestions (other than doing a manual withdrawal adjustment every time)?1 vote -
also allow images to be attached to estimates via email (ESTIMATE:#)
Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).
It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.
Thanks!
3 votes -
Mark Invoice as Sent / Tick Box
I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.
45 votes -
Merge Estimates and/or Link Estimate To Ticket
My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.
7 votes -
Make the boxes for entering serials longer.
When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.
1 vote -
Make data from worksheets searchable
One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.
However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)
Thanks.
1 vote
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