Skip to content

General

← RepairShopr Help Center

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

3763 results found

  1. Add Warranty Template to Bulk Inventory Edit

    Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. christian@kevinscomputerservice.com

    Bundled inventory items removed from inventory when the bundle is added to ticket charges.

    Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.

    When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.

    This will help when doing inventory counts,

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. New Email template

    A email template specifically for when a customer submits a ticket on the embedded website widget

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Integrate with Passportal

    Passportal is a great password management and documentation system. It would be great if we could integrate customer contacts and location info with it.

    22 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Add a canned response tag for {{responder_name}}

    We have {{accountname}} which yields the name of the person who owns the RepairShopr business account, we have {{techname}} that yields the name of the tech who originally created the ticket, but what we don't have yet is {{responder_name}} to display the name of the tech who is writing the ticket note/canned response.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. estava a tentar abrir um bilhete novo e na altura de criar nao fez porque pediu obrigatoriamente a localizacao

    no entanto o campo de localizacao nao aparece em aberto como posso resolver este caso

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Stop Credit

    Have a function to allow an account to be placed on credit hold until there account is paid upto date.
    Myob had an individual credit limit for each customer and a stop credit function so you can not create a new invoice for that individual customer with a pop up that said this account has been placed on credit hold, This function could be overridden if needed

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Small industry driver round table meeting.

    I know for sure I am out side your typical industry but it actually works well for me. I run a fleet maintenance/auto repair shop. Obviously there are give and takes with it. But if you were to do a small round table like meeting based on industry using one of the screen share meeting sites;, a lot of ideas can be shared in a short amount of time when we dont have to type. Other business and your engineers can see how other customer loop hole, deal with, overcome, certain features, options, situations that arent supplied yet and at…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. purchase order percentage markup tool

    We would like to be able to add the Percentage Markup Tool to the PO Module in the Manual Add item.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Allow to add the last 1 or 2 ticket entries to an email response to include context

    We have a lot of clients with multiple tickets. When we reply using repairshopr, the lack of ticket history in the email is an issue. I understand you cannot add a mile of backlog, but maybe have an option to include the last one or 2 ticket entries when an email is sent out. This would keep the context of the message in place. Thank you.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. API integration - Add attachment to customer and invoice

    Currently the API integration allows for attachments to tickets, but not on customer or invoice.

    It would be great if we could do the same for invoices and customers, and also publish them, so customers can see them on the portal.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Recuring invoice reference

    Recuring invoices need an automatic reference applied. For example: For service due in November, add a Reference of November IT Support Services. This way the client can see what month the recurring in voice is for, or what it is for etc...
    We often raise an invoice in the month prior for service next month to ensure it is paid on time.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. New Ticket email template

    The new email ticket template is great but it would be even better if we could turn it on for all new tickets that are generated. Not just Technician generated on a customers behalf.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Line up calendar appointments for each technician into columns

    Can you set it so that each techs appts would be in a single column and not a random column. it would make each one's time availability much easier to see.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Stop the Ticket Timer When...

    I wish the Ticket Timer would be automatically stopped when the ticket is marked resolved, or the person who owns the ticket logs out for the day.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Add Customer in the Group Options

    I would like to view groups based on Customer name

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. The Product Sales Report needs a filter added to allow us to select an individual product to report on.

    Every accounting system I've used allows me to print the sales/purchase history for an individual product. This is invaluable for resolving stock discrepancies, or just doing sales analysis. Currently the Product Sales Report dumps a list of ALL products, which is far less useful in the above and many other cases.

    There is this similar idea for adding a sales history within the Product details page: https://feedback.repairshopr.com/forums/165658-general/suggestions/17166851-item-sales-history

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Ability to add tags to customer accounts

    The ability to add custom tags to customer accounts. For example, the ability to add the tag "Customer" or "Installer" to different accounts, allowing techs and admins to run reports and filter the customer module based on tag types.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Add option for PO discount by Value (in addition to the existing discount by Percentage)

    Currently, there is an option within PO Detail to apply a "Discount Percent" to the order. This isn't always the only way discounts are applied, and it would be hugely beneficial to have an option to toggle from percentage discount to dollar amount.

    For example, I'm currently trying to create a PO for an order, and I have an internal credit with my vendor that I've applied. I don't have a good way to say that a $x credit was deducted from the total.

    As a workaround, I've applied a negative value to the "Other Charges" section. Though not the…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. SCHEDULES: Automated Templates from Invoicing “Recurring” Items

    Every single time we ring up a line item for a recurring service, we have to manually create the schedule, recurrence date, fill in a title, set billing settings, etc. This could be fully automated and generate schedules simply from an invoice having said line item added.

    Otherwise, maybe a button to quickly deploy new schedules from a set of templates we can create in advance? The number of clicks we have to repeatedly do, day in and day out, is insane. Some recurring services have required us to manually set them up (with sometimes human error) more than 1000…

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 30 32 34 … 188 189
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)