General
3763 results found
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Add tax rate in reoccurring billing
Currently in reoccurring billing there is no way to change the tax rate. You can only have it be taxable or not taxable. We bill our customer quarterly for Exchange services that we resell. Unfortunately we cannot use reoccurring billing since it needs to be taxed at a different rate. I do this quarterly but it takes about 4 hours to do this. Having reoccurring billing would cut this down to about 10 minutes,.
6 votes -
Asset Tag Modification
It would be very helpful to modify the Asset Tag when adding a pre-existing asset tag to a ticket, in the window where you add asset tags, instead of having to manually find the asset and then modify it and then add it.
Thanks for your time,
Don21 votes -
Specifying comments to show up on a PDF
It would be better to show up just a specific ticket comments on Ticket PDF.
3 comments are enough to show on a PDF such as
-customer problem definition-{{ticket_subject}},
-technician diagnose (the real problem),
-things done to solve the problem
We need to figure out the name of tags for those status comments.1 vote -
Add "By Week" to the list of reporting options in the Period drop down list.
Within the reports the Period options is missing "By Week". Just need some more resolution options rather than "Last Week" or "This Week" or Month or Year.
1 vote -
Add Manufacturer as a field for Inventory
I cant believe Manufacturer is not one of the fields in the inventory area. Seperate from Vendor !
Also it would be nice to be able to customize the quick order field in purchase Order to allow pertinent information to your business !5 votes -
Resolved vs In progress Pending Charges
We have customers that we work with on a regular basis and I like the idea of a recurring invoice automatically adding pending charges to an invoice.
The problem is, I hate to add charges to an invoice if the job isn't done.
In other words, I would like to see the ability to add pending charges to a recurring invoice from tickets that are resolved. That way, my customers are getting invoices regularly only for the jobs that are complete.
3 votes -
Inventory
Inventory is a pain. I have to go through pages of products, old and new, to find a single item. Updating things like our MSP offerings requires multiple windows and a new search each time.
How about a directory tree that breaks down items by category? Simple. Easy. Clean.
3 votes -
Where the Android App opens from notification screen
When I receive a notification from the android app and select the notification to act upon it, it simply opens the repairshopr app to the main screen which lists the customers. This should open at a minimum to the ticket, invoice, or quote that the notification is referencing. It is not useful at all to have to recall which ticket number that the notification is about and then seek it out. it makes the app useless to me.
4 votes -
Invoice & Estimate improvement
I would like to see the option on invoices and estimates to show what total one time charges would be and another section that shows what recurring monthly charges would be.
Example: We do a firewall sale, one time fee $499.00, ongoing monthly fee of $150.00
Or another example would be we invoice client for web hosting
Option 1: Yearly Payment of $250.00
Option 2: Monthly Payment of $25.00
As it is now we have to send two invoices and void the one they don't want. It gets confusing.4 votes -
Called ID API changes
Displaying ticket number as well as name and job status would be really helpful.
Also, possible to display ticket number and status on one line, customer name on second line.
1 vote -
Add line item to invoice subtotal area reflecting total discount.
Currently the invoice display the original and discounted amount per line item. It would be nice to have the total discount (total discount of all line items) reflected in the subtotal and total area at the bottom of the invoice.
1 vote -
compiled invoices
Sending a statement to our clients is great. However, some of our clients have requested a compiled invoice statement which will break down all of the charges for the month. Example
6 iphone 6 LCD repairs - $xxx.xx
10 iphone 5S LCD - $xxx.xxThis would allow them to see what they are paying for a lot easier than matching invoices with statements.
1 vote -
Add Notification Option For New Wiki Pages
It would be great to have a notification option, where when a new wiki pages is created, i can notify my employees of that new wiki.
2 votes -
3 votes
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fix the search bar to most recent ticket when typing customer name
When you type a customer name in the search bar it gives a random assortment of tickets, invoices, and estimates in random order. It would be helpful if the most recently created tickets for that customer appears.
3 votes -
Allow sending marketr emails to Contacts
The bulk of our customers are offices with multiple employees (contacts). The main use for our Marketr emails would be newsletter-style blasts monthly that should go to the staff (contacts). Currently this isn't possible. If you could have a checkbox that says "[ ] Include Contacts", then this would be possible.
6 votes -
Offer IN-HOUSE FINANCING Payment Option to Generate ADDITIONAL REVENUE
This is an epic idea that would generate additional revenue for RS business owners who want to take on some additional minimal risk by doing their own in-house financing, OR, for RS to make revenue as a reseller if they'd want to consider partnering with a finance lending company!
I usually draw up extensive mock-ups and elaborate explanations of my ideas, but since that doesn't seem to hold much weight, I'm just going to post step-by-step directions of how I think this should work:
- Term lengths and interest rates set in Payment Method settings.
- Customer has a balance/invoice they want…
6 votes -
Time Limits on Tickets so Techs cannot exceed time limit
The idea is that most shops that charge labor generally know how long a specific task should take. For example a 2 hour time limit on a ticket, that way if a task the employer knows only takes 2 hours cannot be exceeded without prior authorization.
A notification might now be enough, plus that way when multiple techs are working on something the collective totals cannot exceed a specified time limit. This would be useful for any shop that charges Labor and knows how long things should take unless there is a larger problem that requires approval.9 votes -
Updating Prices when cloning Estimates
When cloning the estimate on the screen where it asks what customer to clone to we would like 2 options (with current setup)
1.) a check box to have it update to current pricing
2.) Follow-up check boxes to base it off Retail or Wholesale Pricing (or more if the additional pricing its programmed in off of other feedback posts)The reason for this especially in Computers is the fact that pricing changes weekly or even biweekly (memory for instance). We keep our "prefabs" or custom PC builds that are ready to go in estimates and sell them at the…
1 vote -
Customizable phone type
Hello!
It'd be great to have one of the drop down phone types be customizable (like mobile, home, custom... [enter]) --this way people could discern between named members of a family, noting temporary numbers, and other specifics without having to refer to ticket notes (or guessing and hoping).
1 vote
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