General
3762 results found
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Ticket Automations "work hours" suggestion
Currently it appears that there's no way to distinguish between business hours and non-business hours for the purpose of automation conditions. Example: you want a customer reminded by email if a ticket hasn't been replied to in 48 hours if it's status is set to "waiting on customer". What happens if the rule triggering starts Friday at 4pm? The customer won't have been working on Saturday, so there's no point notifying them on Sunday at 4pm. You want to give them 48 working hours to respond, so it should trigger a reply Tuesday at 4pm.
As different customers will have…
1 vote -
Inovice Aging Historical Report
It would be very helpful if this report could also be historical and not just at the time of request ie at the end of a month 28/2/17. This way an accountant could look at the report during March 17 (or later) and know what the balance was at that date. It is a critical report in terms of reconciling Sales/Debtors at month end.
1 vote -
Set custom discount on specific item
In addition to custom price as currently exists.
Example use-case: For some non-profit customers, we "donate" labor. We have their default labor rate set to $0.
The issue is that we cannot show them they are getting that discount. Instead of having the invoice show a rate of $0 for a total of $0, I'd like to show a rate of $50 (not over-riding) but discounted 100%.
Taking that a little further, having a "total discount" line by the sub-total would be helpful in letting the customer know how much they've saved. Plus, we have to record the amount donated,…
4 votes -
Create recurring invoices as drafts
I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.
2 votes -
Make all phone number types available for templates
Right now, we're able to collect and store all sorts of phone numbers for customers, but it's only possible to include {{customerphone}} and {{customermobile}} in the ticket or invoice templates. I'd like to be able to stick the shortcodes for each number type in my template, and then, as long as there's a number in the field, that number will be displayed. Ideally, if a particular field is blank, the shortcode would simply leave the space empty or maybe return a "n/a" or "null" if necessary.
I see this as more beneficial for in-shop/behind the scenes use (i.e.…
3 votes -
Quickbooks Integration will not sync your Late Fee Payments over to a specific account
I found a little nuance in QuickBooks when I noticed a late fee on an invoice. The account it is putting that fee under is "Computer Part Income," which may be because we didn't have a "Late Fee Income" item. I created a "Late Fee Income" Product/Service Item in QBO. Would you please make that change for us within RS?
Thanks for writing! Currently the Quickbooks Integration will not sync your Late Fee Payments over to a specific account set up in Quickbooks Online, and will instead apply those payments towards your Default Quickbooks Product which is currently set up…
1 vote -
Paypal payments on the go
I see you have Square available but not PayPal. I use PayPal and have the chip reader, so it would be nice to have this ability added.
1 vote -
link inbound email to parts orders
I would love to have an inbound email address setup within RepairShopr where I could have a filter setup in my email to automatically forward shipping notifications and order updates and have those linked to their associated order (probably in the notes section).
Since most vendors tend to use similar wording on their order updates (at least in terms of identifying order numbers, tracking numbers, etc), I'm guessing it wouldn't be too hard to parse over those and link up the information? :)
3 votes -
Add tax rate in reoccurring billing
Currently in reoccurring billing there is no way to change the tax rate. You can only have it be taxable or not taxable. We bill our customer quarterly for Exchange services that we resell. Unfortunately we cannot use reoccurring billing since it needs to be taxed at a different rate. I do this quarterly but it takes about 4 hours to do this. Having reoccurring billing would cut this down to about 10 minutes,.
6 votes -
Asset Tag Modification
It would be very helpful to modify the Asset Tag when adding a pre-existing asset tag to a ticket, in the window where you add asset tags, instead of having to manually find the asset and then modify it and then add it.
Thanks for your time,
Don21 votes -
Specifying comments to show up on a PDF
It would be better to show up just a specific ticket comments on Ticket PDF.
3 comments are enough to show on a PDF such as
-customer problem definition-{{ticket_subject}},
-technician diagnose (the real problem),
-things done to solve the problem
We need to figure out the name of tags for those status comments.1 vote -
Add "By Week" to the list of reporting options in the Period drop down list.
Within the reports the Period options is missing "By Week". Just need some more resolution options rather than "Last Week" or "This Week" or Month or Year.
1 vote -
Add Manufacturer as a field for Inventory
I cant believe Manufacturer is not one of the fields in the inventory area. Seperate from Vendor !
Also it would be nice to be able to customize the quick order field in purchase Order to allow pertinent information to your business !5 votes -
Resolved vs In progress Pending Charges
We have customers that we work with on a regular basis and I like the idea of a recurring invoice automatically adding pending charges to an invoice.
The problem is, I hate to add charges to an invoice if the job isn't done.
In other words, I would like to see the ability to add pending charges to a recurring invoice from tickets that are resolved. That way, my customers are getting invoices regularly only for the jobs that are complete.
3 votes -
Inventory
Inventory is a pain. I have to go through pages of products, old and new, to find a single item. Updating things like our MSP offerings requires multiple windows and a new search each time.
How about a directory tree that breaks down items by category? Simple. Easy. Clean.
3 votes -
Where the Android App opens from notification screen
When I receive a notification from the android app and select the notification to act upon it, it simply opens the repairshopr app to the main screen which lists the customers. This should open at a minimum to the ticket, invoice, or quote that the notification is referencing. It is not useful at all to have to recall which ticket number that the notification is about and then seek it out. it makes the app useless to me.
4 votes -
Invoice & Estimate improvement
I would like to see the option on invoices and estimates to show what total one time charges would be and another section that shows what recurring monthly charges would be.
Example: We do a firewall sale, one time fee $499.00, ongoing monthly fee of $150.00
Or another example would be we invoice client for web hosting
Option 1: Yearly Payment of $250.00
Option 2: Monthly Payment of $25.00
As it is now we have to send two invoices and void the one they don't want. It gets confusing.4 votes -
Called ID API changes
Displaying ticket number as well as name and job status would be really helpful.
Also, possible to display ticket number and status on one line, customer name on second line.
1 vote -
Add line item to invoice subtotal area reflecting total discount.
Currently the invoice display the original and discounted amount per line item. It would be nice to have the total discount (total discount of all line items) reflected in the subtotal and total area at the bottom of the invoice.
1 vote -
compiled invoices
Sending a statement to our clients is great. However, some of our clients have requested a compiled invoice statement which will break down all of the charges for the month. Example
6 iphone 6 LCD repairs - $xxx.xx
10 iphone 5S LCD - $xxx.xxThis would allow them to see what they are paying for a lot easier than matching invoices with statements.
1 vote
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