General
3762 results found
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Ability to use Marketr features without a paid invoice.
I think that users should have the ability to mark custom terms such as a resolved ticket's status to send an automated email without the need of having a paid invoice in the system. For example "Ticket Status = Resolved | Send Email 14 Days" as currently the ticket automation system and the Marketr system do not allow access to already resolved tickets. This would be great for people that already are running with different invoicing software that doesn't have proper integration with RepairShopr
3 votes -
Approval Email
When youuse approval for the email tag it should NOT make the estimate section green. Also when you get a reestimate that is not approved and you edit the approval the green section should not be green anymore
1 vote -
Improve mailing label functionality
I know you can print mailing labels from the customer screen, but only for the "primary" address. This is not helpful if the customer has a separate mailing/billing address. This should over ride the the primary address if it exists, and you should also be able to print a label for any of the listed addresses if a customer has multiple addresses.
Also, there should be an option to print a mailing label from the invoice screen, as well as to bulk print mailing labels from the invoices screen when you're bulk printing the invoices.
We do batch invoicing twice…
3 votes -
Add phone number to ticket detail from main number if contact have none
If a customer contact has no phone number, add the customer's main phone number to the ticket detail screen
2 votes -
appointment type
We offer Onsite, In Store, and Remote services. Ideally, we would like to be able to select one of these three Appointment Types when scheduling an appointment. We would want to be able to see this Appointment Type when looking at a ticket, but also when looking at the calendar (so we can easily see which type of appointment it is when we schedule new appointments).
8 votes -
Ticket list should sort by customer name
When viewing a list of tickets it would be nice if you could sort by customer name like you can any of the other fields. The way it works now when you click on the "Customer" heading it does do a sort, but there's no apparent rhyme or reason to how it's sorted.
I had to ask tech support and was told it is sorting by customer ID, which is an number that can only be found by running an export of your customer list, and it's not a number that can be changed.
It seems reasonable to me that…
3 votes -
Allow inventory to flagged as "with a certain tech"
All of our techs carry inventory stock in their car so they can pull a part while on a job site to sell to a customer when needed. I am talking about parts that are a part of our sellable inventory, not random cables or adapters they have in their bags. Something that would help me tremendously to keep track of stock, is to be able to mark which serial numbers they currently should have in their car. If the part does not have a serial number associate with it, then be able to flag that they have 1-2 of…
14 votes -
Add a Security group for The Paid button
The help area says "is intended, typically, for an accountant or similar individual" but a technician can click it. If they click it we will assume it has been paid.
Can we make this feature only available to admin. It doesn't matter if it is visible but I prefer the techs can't click the paid button on their own.
3 votes -
Quick Print Asset Lable
We can quick print ticket receipt, customer labels, etc right after ticket creation. It would be nice if we could quick print an asset label too for those assets with multiple accessories. Print>Asset Label
4 votes -
Log phone calls on Android
So this feature already seems to exist when using a Free PBX system, but in my case I use a secondary Android phone for by business, and it would be great for the RepairShopr app to log which customer called me and log the time/date.
4 votes -
Include all payment forms on Z-report
Z-Report only provides a text entry field for checks when RepairShopr has recorded a check payment for the day.
We sometimes accidentally enter a check as if it were a Credit Card. When completing the Z-Report that day, the credit card amounts will show a variance. If we could fill in the amount of the check in a Check payment field, there would be offsetting variances. But since the check field is not provided, we end up with a mystery variance in credit cards AND a mystery check deposit.
Providing the check payment field (and payment fields for all payment…
3 votes -
We use SERTIFI an e-signature application for signing professional services contracts. It would be great it RepairShopr could offer an integ
We use SERTIFI an e-signature application for signing professional services contracts, etc. It would be great it RepairShopr could offer an integration. I checked with the SERTIFI rep and he looked at the RepairShopr website. He said that SERTIFI has some of the same integrations and he thinks the integration with their API would be pretty easy for your team (if interested). Let me know if I can put you in touch with their Director. Thank you!
3 votes -
categories
When sorting categories they sort alphabetically. Issue is that they sort categories without subs (alphabetically), then they sort categories with subs (alphabetically). Why not all alphabetically notwithstanding subs...
3 votes -
Allow Image Attachments on Intake Forms (widgets)
Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.
Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too…
5 votes -
Mobile
When having a client digitally sign the invoice, it won't auto adjust correctly if you turn your phone sideways. The digital signature pad gets stuck and only shows the reset button. This bug is on iPhone 6s IOS 10.2.1.
1 vote -
Timing blast emails
Allow a time to be selected when choosing to blast an email at a later date.
This should be simple enough to implement and shouldn't negatively impact any of your customers experiences
1 vote -
Add 'Description' Field to Purchase Orders
From the Purchase Order list screen, you see a list of your purchase orders but there is no way to tell which one is for particular items without opening them to look. This is time consuming. It could be resolved with the addition of a simple 'Description' (optional) field, which would show up on the Purchase Order list. For example, Description = USB Drives, Optical Mice or whatever. Then when the items arrive, it's easy to see which PO we need to open to receive them into inventory.
4 votes -
1 vote
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Print individual labels in PO
When an item is checked in via PO we would like a button to print only that specific label. Currently before the item is checked in there is a green receive and yellow return button. After the item is checked in the green button should change to a different color and labeled Print Label
We have vendors that ship the same PO from 5 different warehouses so its gets annoying finding the label page #'s every time just to print one items label. This should be a quick and easy fix that will save us a good amount of time.
3 votes -
Stale tickets
Is there a way to put a status on a ticket that does not get included in the stale tickets while in that status. We send away board level items to be soldered and they can take a week or more if parts are needed.
1 vote
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