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3762 results found

  1. Add a punch in / out section in the app for iOS & Android

    Allow employees to punch in and out via the app rather than having to go into the full website to do so.

    6 votes
    1 comment  ·  Admin →
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  2. Not enough information on Ticket Detail

    Nothing shows if the ticket has been diagnosed or approved. Also, what is actually being done to the device doesn't show on the ticket. (ie. The subject from the ticket creation). There should be more detail on the ticket detail screen so we can glance and see what repairs are needed or if the ticket needs to be diagnosed or approved.

    3 votes
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  3. Show ticket comments on estimates and invoices

    When a service technician adds ticket comments with the subject of Diagnosis, those comments should print on the Estimate so the customer can see what was found during the troubleshooting and what the proposed correction is.

    The same with the comments made on the ticket with the Complete status, that should print on the invoice so the customer can see exactly what work was performed.

    Thank you.

    1 vote
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  4. SMS Sending with Completed Comment

    It would really be nice to be able to send an SMS comment along with the completed comment. As of now we have to mark it complete, then make an additional contacted comment to let the customer know their device is ready for pickup

    3 votes
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  5. Scheduled Invoices - minor additions

    It would be wonderful to have the following for Recurring/Scheduled Invoices page:

    1. An option to "Hide" or toggle the paused invoices so they aren't in the list of all recurring.

    2. Add a column that shows which recurring items have a stored credit card payment flagged. (We have had issues with customers calling in or faxing in a new payment method to use...it gets updated for the customer but the recurring invoices never get changed to hit that payment as well). This way we can see from a quick glance which recurring invoices do not have a stored payment selected without…

    3 votes
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  6. Customer docs / Wiki needs some development

    We would like to store information, including passwords, about client sites. We would need to upload images as well. Currently the customer wiki works OK for this but images are very cumbersome. Tabs within the customer wiki would be great as well. Would be nice to drill down to Customers - select customer - site docs.

    3 votes
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  7. Sync reminders with O365 tasks

    1 vote
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  8. Ticket Automation Outside Business Hours

    Use ticket-automations to automatically reply to customers that send us responses or new tickets outside of business hours (after-hours and on weekends) based on their SLA. Here's an example of what I'd like for the email to say; something like this: "Thank you for your update to ticket # {{ticket_number}}. Our support hours are from 8am-5pm Monday-Friday, and will address your ticket promptly between those hours. If you require after-hours assistance, please have an office manager or supervisor sign this approval form, and email to support@domain.com {{url to our online form}}."

    3 votes
    1 comment  ·  Admin →
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  9. When an estimate is approved send contents to attached ticket

    When you are working on a job, then need to send an estimate. The parts on the estimate should be added to the ticket charges when the estimate is approved. Currently it only goes to a new invoice. Thats fine for when an estimate it created outside of a ticket, like quoting new PC or for some work.
    But, when you have already done some billable time on a ticket or added parts and something outside of scope of the ticket comes up a new estimate is created from the ticket.
    When the new estimate is approved, those items should…

    2 votes
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  10. Disable payment methods

    We need the ability to disable to remove payment methods for individual clients. We don't want to take a check from a client who has bounced one in the past (And they eventually paid up.), but we would still take cash or credit. We don't want to disable this for everyone though.

    0 votes
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  11. Ticket Cloning for Same Concern with Multiple Customers.

    I have multiple clients with the same request, how do I make multiple tickets with the same title but with different clients. I have asked support regarding my request and there's no cloning ticket feature as of yet.

    1 vote
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  12. Labour component for inventory items

    Would be great to be able to include labour in an inventory item so one only needs to add one item for an invoice and its easy for customers to see how much labour is allocated to each item.
    Plus when updating the sell price if an item its easy for staff to see to new total price.

    3 votes
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  13. dependent worksheet options

    i use worksheets to asess the condition of phones that come in to the shop. It is really quite cumbersome to scroll down past all the empty boxes in the event that the first option on the worksheet (does device power on ) is set to no. If we could set options as dependent of another then they could appear only if the requirement was met. For example:
    Device power on > Yes > further options pop up
    Device power on > no > Skips all options not nested under parent and goes straight to external condition options ( my…

    4 votes
    2 comments  ·  Admin →
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  14. Allow the capture of a picture for asset tags management

    Allowing the asset tag option to be able to access the camera so instead of hunting down and entering these long numbers, a simple picture would show all this information.

    1 vote
    1 comment  ·  Admin →
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  15. Show method of payment on Invoice List

    I spend a lot of time in the Invoice List reconciling "Paid" vs "Took Payment". I am having to click into the reference number often to see how the customer paid so I can back check it. Thanks much. :)

    1 vote
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  16. Allow a short description of files attached

    For example, if replacing a card reader. I would like to take photos of the old and new serial number, and when uploading those photos to repairshopr, add a description to the photo e.g old card reader and new card reader on each respective photo. So I'd know which was which later when reviewing the job

    4 votes
    0 comments  ·  Admin →
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  17. Employee Wage Compared to Profitability

    Hi,

    We just switched over to this system. So far I really like it, but I would love to compare employee salary vs their net profitability. Right now, I have to figure out how much they make per hour and multiply that by the hours worked and then compare that to how much their net profit is. It's just a lot of work, and other systems I've used have done that for me. It'd be a big help if something like this could be implemented. Hope this makes sense.

    2 votes
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  18. Colour code feature request

    Colour code feature request when looking in customer details, all the tabs are grey and its not quick and easy to find invoices etc, possible to colour code the tabs for efficiency

    1 vote
    1 comment  ·  Admin →
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  19. Inventory custom search needed

    Hello,

    It would be nice to be able to do custom inventory search, where we can exclude terms or search for a specific item. For example, If I am searching for iPhone 6 but not 6s, it would be very efficient to do -6s so the search will only show iPhone 6 but not 6s.
    Hopefully, this will be implemented soon.

    Thank you Repair shopr team for the great work,

    1 vote
    0 comments  ·  Admin →
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  20. Improved Labor Rate handling

    I think a few changes in the handling of Rates would improve things.
    1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
    2- Technicians shouldn't be seeing our costs for Labor Rates.
    3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have…

    9 votes
    0 comments  ·  Admin →
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