General
3763 results found
-
Integrate the ability to search invoices and tickets by created user
When reviewing invoices and tickets weekly for bonuses we have to manually go through each invoice and check creator of the invoice to sort our weekly reviews.
3 votes -
Add widget to https://ktechaus.repairshopr.com/settings
Add a widget for username and password login to put on website- provide the code on https://ktechaus.repairshopr.com/settings/website
1 vote -
Customer response formatting
Currently, if multiple people are CC'd on a ticket, the only way to identify who sent an email response to the ticket is to hover over the mail icon and subtract all the recipients of the that response till you figure out who isn't on that list but was sent an email from the ticket previously (hopefully you can follow that). The "Updated by" field in the ticket comments just says "customer-reply".
I propose making that field provide more information when a customer responds to a ticket.
Additionally, it would be awesome if there was a way to view the…
3 votes -
Make it possible to add Appoinment + Tickets together from the calendar screen
It would be great if it was possible to have below the schedule appointment section an additional button to make a ticket attached to appointment
1 vote -
Editing
time clock in Mobile app doesn't work
1 vote -
assets bulk edit
I think you may want to consider the ability to undo assets bulk edits in the asset manager.
1 vote -
Phone type sort order
It would be helpful if the phone types were sorted by some order of importance rather than alphabetically. It's annoying that the fax number (least used) is at the top of the list and the phone number is below that. Phone, or Office Phone should be first. Fax should be last. I would suggest Office, Home, Phone, Mobile, Other, Fax would be an ideal ordering for the phone types. Or allow a mechanism to manually order the phone numbers (drag and drop like items on an estimate or invoice) from the customer page.
3 votes -
Your set up looks good.Like customer access to repair via email.It has not worked for me.Good idea.Location good and clean
E mail not working for me.Repair longer than I thought and I was hoping for some upgrades so I would not buy 27 inch Apple.
1 vote -
Purchase Order Import
having the option to import a purchase order using the same csv file structure as the export function.
This will help when creating large detailed purchase orders without having to manually add items and change prices without the screen refreshing every time.7 votes -
Treat Parts Orders like Tickets
Could the Parts Ordering section be a complete interactive section and in essence be treated like a simplified Tickets module?
To elaborate...
Tickets has sections for updates and responses from customers and technicians. But currently the Parts section is just a basic field tracker. If Parts had categorical updates and a way for emails to be formatted and sent to Vendors / Manufacturers. Then their responses could be logged to the Parts section in the way that Customer can respond to Tickets.Right now, when I use the Parts section to make a special part order, I still have to…
1 vote -
Products inventory, change the number if items displayed in list
Option to change the number of items returned in a category from the default of 25 to some custom or pre-set number. Great if needing to re-organize product categories where there are hundreds to potentially thousands of products in a category needing to be changed or subcategorized. This would speed up bulk actions of changing hundreds or more items at once.
1 vote -
Individual Tech email notification
I now take the Tickets Due Tomorrow report and manually forward it to all techs so that they can see what's due based on date. The list is getting long and I want a daily email sent to each tech of what's due for the day
6 votes -
Integrate google maps route planning.
I have a client who I was referring your product to, and they asked a good question, which was can the system setup route planning for the day's tasks? Their business has many repeat scheduled services with a day the service needs to be done, not really a time in that day, so the to do list of that days tickets will come up, but then they would be required to use a 3rd party to do route planning and that would require manually typing, for example 20 addresses.
I looked up google maps transportation API prior to suggesting, and…
1 vote -
A cancellation Feature for recurring customers
This feature can cancel the order and notify customers cancellation has been processed. Be able to apply cancellation to take affect manually or schedule it.
0 votes -
Recurring Ticket Charges
I have a lot of recurring tickets for a subscription service and I would love a way to be able to edit the description of a charge on a recurring ticket before generating the invoice due to the fact that whenever a ticket recurs it is for a new date range and I want to be able to add that date range text to the line item.
3 votes -
Add refunded to Invoice/receipt PDF/Receipt.
Add refunded to Invoice/receipt PDF. We have clients that are required to submit a refunded/returned invoice for accounting purposes. However when sending them their invoice, it shows the amount paid, not if it has been refunded or returned.
Also would like to be able to show partial refunds, or if part of the invoice has been refunded.
Thank you!
0 votes -
AutoPrintr Tweaks
The white logo is invisible in the system tray, should have a drop shadow or other background.
When AutoPrintr is being used there should be at least a colored dot somewhere that reports back to the user ANY kind of diagnostic info. A simple yes/no there is a PC logged into the account with AutoPrinwould help. Even better would be a stoplight kind of status light.
1 vote -
Asset Creation in New ticket window.
I may be missing something obvious, but when you create a ticket, the best way to keep track of what customers have what devices is with Assets. The problem with adding an asset to a customer account during ticket creation is that there are several additional steps needed to do so; click the Asset box, click Create Asset, that opens a small window, select the custom asset type that was previously created by the Admin, hope the customer asset type has the correct information entry boxes, then fill in the information.
Couldn't this Asset Creation/selection option be integrated into the…
1 vote -
Add a Multiselect custom field
As we speak, we can't create a custom field where multiple answers can be selected.
i.e. When a device comes in, we validate if every buttons are working on 3 different aspects
1. The button is there physically
2. The button clicks
3. The system responds logically to the buttonRight now the only way to do this, is to create 3 different "checkbox" custom fields for every button or other part needed, rather than just 1 field with a multiselect feature. This clogs our ticket page immensely.
A modified dropdown custom field could also work, if it allowed selections…
6 votes -
Give the AutoPrintr icon some kind of background please.
The default background for many setups is white and your icon dissapears in the system tray. Ive been trying to troubleshoot why it was broken for a few hours. Its just invisible, if i right click on the spot where it should be in the system its there.
1 vote
- Don't see your idea?