3763 results found

1. I Thinks it's great, If we have expand option, instead of click and open tickets in new page. Its much better, if we will click on ticket nu

   I Thinks it's great, If we have expand option, instead of click and open tickets in new page.
   Its much better, if we will click on ticket number and details will expand below. that will me much fast process.

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2. Custom fields (in beta UI) show more items

   In the beta UI:
   -can we make it such that the custom fields shows more than the default? I have customized that area to include a lot of information to do with the customer and I would like to see it in one glance (like in the old UI) rather than a pop up "view all" option

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3. Bulk export ticket attachments

   Attachments are an important part of our ticket information. I would like to be able to bulk export ticket attachments to have a backup of these files.

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4. add assigned role to "users" screen.

   On the screen of system users, please add a column stating the security group that the user is assigned.

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5. Make Marketr Templates customizable

   Not sure how the marketr templates are helpful if they're not customizable. They're designed really well, but if the promo detailed inside is not one you want to offer or doesn't apply to your business isn't it all for naught?

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6. Beta UI adds horizontal scrollbar on firefox

   Enabling the beta ui on firefox quantum for me adds a vertical white bar on the far right about the width of the feedback button itself and causes a horizontal scroll bar along the bottom to show the white bar. If you do choose to switch to the beta ui please have an option to go back to the classic ui just in case.

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7. DOMO Changes

   We use Domo here, but is there any way to provide a more accurate method of logging the performance of technicians?

   At the moment, when viewing team performance, the best way to check the productivity of a technician is to check the invoices created. The issue with that, is that it is a log of the number of invoices created, but in the event that the invoice is for €0, we don’t know if that is because it was a warranty repair, a not repairable ticket, or was declined by the customer. So in essence this section provides only a vague idea of the actual performance of a technician.

   We use Domo here, but is there any way to provide a more accurate method of logging the performance of technicians?

   At the moment, when viewing team performance, the best way to check the productivity of a technician is to check the invoices created. The issue with that, is that it is a log of the number of invoices created, but in the event that the invoice is for €0, we don’t know if that is because it was a warranty repair, a not repairable ticket, or was declined by the customer. So in essence this section provides only a… more

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8. Deposit Issue

   We use deposits here for diagnostic charges, but these are non-refundable in the event that the customer elects to not proceed with the repair. When you add a deposit, it automatically discounts this deposit from additional invoices, is there a way to prevent this from occurring?

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9. Provide an automated email when consumables are about to expire. That way no reoccurring tickets are missed.
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10. Improve Electronic Ordering

    Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.

    1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.

    2)When an invoice is made by the vendor, it will be able to be "Published" by the vendor so that the customer will be able to "Retrieve Invoice Data" changing quantities, eliminating missing products and updating pricing. This will save HEAPS of manual data entry. It ideally will then automatically provide a report at the bottom of the PO in yellow (or a different colour).

    This will make this a highly useful program for wholesalers.

    Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.

    1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.

    2)When an invoice is made by the vendor, it will be able… more

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11. Country field and attachment for Vendors (+ Printing address Label)

    It would be handy to have a field on the Vendor sheet for their country address.
    It would also be nice to be able to attach files to their profile for example their terms and conditions, warranty policy, etc.
    Printing their address label for return would also be a huge plus.
    Thanks guys for considering these in advance.

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12. make the android app as effective as the apple app

    I use the Android app, several employees use the apple app, they are kicking my butt and I feel lame, is there a way to make the android app as fast and effective as the apple app?

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13. Create 2 way sync with ConnectWise

    We run several businesses out of one ConnectWise instance but we like the features of RepairShopr and what it would add to our MSP Business. If possible, let ConnectWise house the data and RepairShopr provide additional resources above and beyond ConnectWise.

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14. Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there is no integration. Add items that are connected to WGP's back end so that they are synchronized with their website by SKU.

    2) Create a purchase order based on your low stock items, actually have the pricing be accurate to the minute, and click a button that places that order for you with Wholesale Gadget Parts. Yes you can add items to cart with a button, but its buggy and will (most of the time) completely ruin an order. We have more than one shop, and those shops have different WGP accounts. We cannot add more than one WGP account to RepairShopr. We need different accounts for different shops, WGP is willing to help with this.

    3) RMA's with WGP. Sync the RMA system with them so they can receive an RMA and it takes it out of our inventory and allows them to assign an RMA# to it for tracking. We need a button that will allow us to send this RMA to WGP. At the very least create a CSV or PDF to send them the RMA. This does not exist, it creates twice as much work as we have to create the RMA in repairshopr to have them removed from the inventory one by one, then create an additional copy of that RMA on a separate spreadsheet. After that we then have to send them the separate RMA and go back to the RMA in repairshopr to change the status. This results in many steps and possible critical errors that could be prevented.

    It only makes sense to have reporting correct without having to spend cumulative hours of your time inputting updated pricing and searching one by one. WGP is a rather large supplier, and we were contacted by our rep and informed that they are willing to work with RepairShopr to make all of this and more happen. So here is our vote, we would love to see this integration come to fruition!

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there… more

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15. Issue Type should be mandatory when closing a ticket.

    Tickets created from inbound email (leads) automatically populate Issue Type as "Other"

    Techs will just leave it that way preventing us from being able to report on Issue Type. Before a ticket can be marked resolved/closed we should be able to require a selection. Other is not a selection. Issue Type should be mandatory when closing a ticket. It was suggested that we use ticket reminders to help our techs remember but unfortunately, this won't work unless its a required field.

    Thanks for reviewing this idea.

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16. Invoice additional email box

    Would be great to add an option on the Invoice email popup, below the Custom invoice message, to add additional email addresses :-)

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17. Add contact information on Tab for Communication Log

    I am using the new Beta interface and like the tab for the communications log. It would be handy if the customer contact information was somewhere on the log page to make calling customers easier.

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18. Send Bundle Item(s) to Xero as a single item

    In the same vein as the suggestions to handle Bundle Item(s) as a single item on an invoice (http://feedback.repairshopr.com/forums/165658-general/suggestions/20223862-have-the-option-for-bundled-elements-to-be-seen-on ), I think it would be great to have the option of sending the Bundle Item to Xero as a single item, rather than a number of individual items.

    Hoping this gets a few votes!

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19. integration with continuum

    integration with continuum RMM

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20. Add a drop down option to save a credit card to a customer profile at time of payment
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