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3762 results found

  1. Undo button when I delete a line item, but didn't mean to.

    Undo button when I delete a line item, but didn't mean to.

    For ticket, estimate, or invoice,

    1 vote
    0 comments  ·  Admin →
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  2. Make the "contact support" link functional

    None of your support options are working, I tried using the "request help" feature in AutoPrintr and it does nothing. I come here to the "Help Center" click "Contact support" it does absolutely nothing. I am having issues with AutoPrintr, my computer didn't respond well to the 2.0 updates so I have been using AutoPrintr 1.0 for over a year just fine. Suddenly it no longer works, fresh installs do nothing. I try to update to the latest version. It never works no matter which version I install. I have changed nothing but this last week I have had no…

    4 votes
    0 comments  ·  Admin →
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  3. add an hour counter for clocking in and out for employees

    It would be awesome if I could see how many hours I've accumulated for the week when I go to clock in and out.

    4 votes
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  4. drop down menus in the invoice section "ADD FROM INVENTORY" (NOT the add manual item)

    On the invoices in the ADD FROM INVENTORY section you can type the item your looking for which is fine for general purpose, but if you have a common named item with 100 or so variations of that item, you have to scroll forever to find the one you want. So why not enter the item name, then have a drop down menu(s) to select a variation, and it have the ability to add additional drop menus if further variation selection is needed.

    for ex.:

    search bar --- main Jet
    drop menu 1 --- mikuni or drop menu 2 ---…

    7 votes
    1 comment  ·  Admin →
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  5. Beta Needs Multiple Estimates Listed on Ticket

    In the Beta version, estimates on a specific ticket show up as a bubble when the mouse cursor hovers over the word "linked", but you can't click on each individual estimate - it only clicks on one if you click the bubble.

    3 votes
    0 comments  ·  Admin →
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  6. add notification "Parts/Logistics - 3rd Party Order - Past Due"

    Please add the notification:

    Parts/Logistics - 3rd Party Order - Past Due

    Thank you for considering.

    1 vote
    0 comments  ·  Admin →
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  7. Attachments on email from wherever the email is sent

    Hello,

    It would be nice to be able to add an attachments for any email sent.

    Thanks,
    Eli

    1 vote
    0 comments  ·  Admin →
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  8. Marketr by Invoice Item

    It would be very useful to be able to only send marketr emails to customers who purchased a specific invoice item.

    For example, if sold a "Virus removal" item they will be emailed in a year to remind them to get their computer checked out again

    1 vote
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  9. Open invoice reminder - day of the week

    Open Invoice Reminders - can we get 'day of the week' logic added?
    Like Tuesday or Every Tuesday
    Currently using day number let's it happen on weekends - which is bad for entering payments and getting paid

    2 votes
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  10. Inventory physical location Checkout/Checkin

    We love to use our Physical Location field for all of our inventory items so we know where to find them. A lot of times we have to grab multiple items to bring on a specific job in case we need them. However it's too cumbersome to go into the system and move each item individually to a new location. It would be awesome to have a way to check out multiple inventory items at a time and have it switch all those items to a location like "Tech 1 Car". Conversely, it'd be great to have a feature to…

    1 vote
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  11. Appointment Report

    Create an Appointment Report for viewing all past and future appointments: by technician, by type of appointment, by date, etc.

    1 vote
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  12. Don't have private comments show on invoice

    If a tech posts a private comment on a ticket (and maybe add minutes spent), that private comment becomes an item billable on an invoice (i.e., it shows up in the pending charges shopping cart), but the comment/description on the invoice will be "see tech notes." Private comments should not become pending charges.

    1 vote
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  13. Create a time entry approval workflow

    I like review all my tech's time before invoicing. In my inhouse-built ticket system from which we're migrating to RS, I am able to review on a client-by-client basis all time submitted by all techs. I can edit the time entry descriptions to correct typos or otherwise improve the presentation to the client; I can correct the billable rate; I can adjust the amount of time to be billed; I can make some entries non-billable, particularly if the work of multiple techs on a project needed to be merged into one entry.

    RS has no equivalent time entry review process.…

    2 votes
    0 comments  ·  Admin →
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  14. The ability to add an image (for example for a voucher) at the bottom of purchase receipts.

    Currently we have a voucher printing on all receipts and tickets via the printer software on the computer itself. This appears to be causing confusion when a voucher can be claimed.

    We would like to see receipt specific options so that the voucher would only be printed when the customer makes a purchase, not when they book in a phone.
    The voucher idea in itself is creating a small boost in sales and encouraging return custom.

    1 vote
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  15. Address auto fill in new workflows

    In the OG customer creation the address would auto-fill, but in the new Beta workflow, where the customer and ticket can be created at the same time (which is a great feature), the address does not auto-fill.

    1 vote
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  16. Automate the "Add an Asset" feature

    Please automate "add and asset" function. When you do an invoice you can enter the part number, grab the appropriate serial number from inventory, invoice it and it appears on the customers invoice. You now have all the data you need to automatically add to their asset. There is no reason not have this be an automated function.

    1 vote
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  17. Flags for invoices

    When doing invoices, can we please have a message window if it's zero. Also, can we please have a flag or queue where we can park invoices that need to be checked. It would be so much easier. We need a logical workflow for big invoices that need to be vetted before being sent.

    1 vote
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  18. Enter serial numbers without a PO

    Making out a fake purchase order, just to be able to track S/Ns is silly and I don't like it.

    1 vote
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  19. Add ability to send internal comment to staff via list with checkboxes

    It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.

    3 votes
    3 comments  ·  Admin →
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  20. Finished Products associated to Inventory

    I'd like a "Product" option that had finished products made up of multiple inventory items. I have a repair shop but sometimes the customer wants to replace the whole unit rather than do a repair. I'd like to be able to quote a complete product to the customer rather than list every component for a quote. If I could associate all the parts into a product, then when I build one, it would remove the quantity of components associated to that build. These products would not remove items from inventory until the product is tagged as "Built". This same option…

    3 votes
    1 comment  ·  Admin →
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