General
3763 results found
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RepairShopr Phone Support (Paid?)
I would love to have the option of contacting the RepairShopr team for phone support. Whether it's to resolve issues or work through setting up new features, the TAT for getting this stuff done via phone support is usually much better and easier. I wouldn't be opposed to paying for this service either.
6 votes -
Add more FILTERS to RECURRING SCHEDULES List
We would like to be able to sort/search/filter by the following:
- Location
- Employee who created
- Has CC on file = true
- Set to email PDF = true
ALSO, we really need to be able to track the commission of INDIVIDUAL LINE ITEMS, and not just the entire schedule. We often have techs who "create" the initial schedule and line items, but then another tech sells an upgrade/add-on and they cannot be tracked for SPIFFs, since only one tech can be assigned.
Lastly, a search box would be nice too...
0 votes -
Beta UI Time Due Detail
It would be extremely helpful to have the Time Due of tickets visible in the tickets page. Currently, in Beta UI, it only shows the Time a ticket is due if it is due "Today", or if you mouse over the Due Date. I find it beneficial to have the Time Due visible in my ticket list at a glance rather than needing to mouse over each ticket's Due Date. This is a change from the non-beta UI.
3 votes -
Create search for Custom Customer Date Field
We use the customer custom fields to track a lot of information. Several items have expiration dates. For example, Virus protection expiration date or Office 365 expiration date. I would like to be able to search all Virus protection expirations happening in the next 30 days or 60 days or maybe some other date parameter. That way, I can email those folks about scheduling their renewal. You can search all other customer custom field except date??
6 votes -
Add "Sort by" option to New Filters
When creating a new ticket filter, it would be nice to add a "Sort By" option to the query that is to be saved. For Example: I create a filter called "Resolved" and automatically sorts by the "Last Updated" column.
3 votes -
PayPal Resolve Ticket after Paid Invoice
When a customer pays an invoice attached to a ticket it would be nice if it resolved that ticket like invoices paid through Vantiv does. That way we do not have to go in an manually resolve a ticket paid by PayPal.
0 votes -
Process Compliance
Is there any way, we can setup operating procedures in repair shopr and have employees sign up and compliant....
1 vote -
Time Track Report
Time Tracking Report is Very hard to read from a payroll standpoint. Can we have each day be its own line with an "In for Day", "Out for Lunch", "In from Lunch" and "Out For Day" column with the total for the day next to the far right column?
This would make it easy to see if an employee forgot to clock in and/or out.
7 votes -
Customer Badges next to Customer Name always
I would like the ability to selected which Customer Badge to appear next to the customer name. In the customer list, everywhere. In our case it tells us the level of service they have and it would save time not having to go into the customer page to see it. Ability to add that column or just a setting for it to always be persistent for the client name anywhere.
1 vote -
Additional upgrades to parts ordering
This would be in additional to the recent updates made for parts ordering. You since made changes so that when a part is ordered it automatically adds a note to the ticket. Going a few steps further with this when filling in the details for the part order there should be an estimated due/delivery date to be filled in and once the part is ordered on the ticket as well as adding the note that it is ordered it should change the status to waiting parts as well as changing the ticket due date rather than having to do this…
1 vote -
Have the ability to assign attributes to serialized product. Memory and HDD capacity per individual unit for example.
I sell/refurbish MacBooks. It would be nice to have a single product (Mid-2012, 13" MacBook Pro, 2.5ghz i5) and be able to have a serial product with 4GB of ram and a 500GB HDD, and the same model, different serial, with 8GB of ram and a 1TB HDD.
1 vote -
Open a new estimate in a new tab
Almost every time I create an estimate I need to refer back to the ticket, having the ticket stay open would reduce my time taken looking for the ticket in my open tabs, discovering it's not there and having to open it again.
1 vote -
Admin time out
I would like an option to set an a time out for admin accounts.
1 vote -
Add feature to record and track ongoing overhead costs and therefore more accurately report on profit and loss
It would be great if RepairShopr would allow a feature that allows recording and tracking of monthly ongoing costs of the business unrelated to stock purchase (overheads).
This would make the profit and loss reports overall more accurate and valuable as they will be a true reflection of the performance of the business taking all costs and outgoings into consideration.
3 votes -
Page number buttons at the top of the page for ticket list
Would be nice to have the page number buttons at the top instead of just at the bottom. We have to scroll down every time we want to go to page 3 or 4 on the ticket list.
1 vote -
Portal user page update
In the portal user page it's rather unclear how exactly to create the "Admin" user. I found that you have to set the contact to "empty" in order for this to work as expected. Did not see this documented.
1 vote -
Email rules on email content
It would be good to have email rules that can act upon the content of the emails. I get lots of leads generate from 'out of office' replies. I would like to delete any rule that begins "This is an out of office notification..."
6 votes -
link contacts
We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
From a 'Contact module' you could then edit/revise the links if the person has left the company or…3 votes -
Option to mark Restricted Access Tickets
I wish there was a way that I could create a ticket/customer and only have it see-able from my account (Global Admin) and the assigned tech. We get a lot of customers that are scammed online and are very hesitant at giving any personal information even when I tell them it's only view-able from our tech's.
Certain clients (Companies, doctors, etc) have confidential work orders that are always assigned to the same tech to ensure data is as secure as possible. This can cause several issues, when the tech wants/needs to remember details but can't write notes that are viewable…
4 votes -
Simplified Ticket URLs
As seen on the Dashboard, /t/(ticketnumber) already takes you to the ticket number specified, but the URL is redirected to /ticket/(randomnumber) when you go to the page. If the default URL on the ticket page were /t/(ticketnumber) it would greatly help communication. You would be able to copy/paste the URL and be able to see the actual ticket number without opening the ticket.
2 votes
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