General
3762 results found
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instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
1 vote -
Show Ticket Charges on Customer Portal for Approval.
I have to create Estimates, then tie those to Tickets. I have clients that bring in 50 systems at a time, and its so much easier to just add charges to my tickets and see them right there. Rather than creating an estimate that links, then having an estimate just never go away. Maybe I am doing something wrong, but why cant a customer just go into their portal and see ticket charges and approve them.
1 vote -
go back to how invoices were before, or at least give an itemized invoice.
Recently, had a customer who made a $25 deposit which created an invoice then when project was finished he owed an additional $85. Since we gave him a copy of the invoice for the deposit and we gave him a copy of his finalized invoice it looked like he paid a total of $135 instead of just $110. The final invoice only showed a payment and charge of $110 not a breakdown of the $25 deposit and the $85 additional charge leading the customer to think he was charged more than he should've been and leaving us confused and wasting…
1 vote -
1 vote
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Send estimate details to ticket
Sending estimate direct to invoice doesn't work for us. It's like having a ticket inside a ticket in a way. Converting estimate to ticket is something, but I would really like to be able to send all costings to the ticket the estimate is already connected to.
1 vote -
Auto assign tech to rework tickets
When a rework ticket gets created, it should automatically be assigned to the original tech responsible for the ticket
0 votes -
Different color letters on invoices. The white page with the grey writing is very hard on the eyes
Continue using the white page but change the letters colors to black or blue. They grey is hard on the eyes and makes me strain my eyes.
1 vote -
AASP Ticket Communication
This idea is to have a global system in place to allow all Apple Authorized Service Providers who use RepairShopr the ability to view notes from other locations. This is extremely valuable for multiple reasons.
It provides insight on repair and ticket history. This also allows AASP's to "flag" a specific customer or device that may have been tampered with. It provides clarity on expectations that were set before and helps customer agents align better on future interactions.
This tool would obviously need to be optional but would also need to be strictly AASP's who use Repair Shopr due to…
3 votes -
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget.
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget. For example, we allow customers to book their own visit times through a custom widget, but we only have 2 teams that can complete these visits at a time. We sometimes end up with 4+ appointments for the same time slot.
3 votes -
Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists
When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice
2 votes -
It would be nice to have better printing and quickbooks integration for Macs
Since I'm gonna be paying $99/mo I would really like to print locally from my Mac easier and have my Mac quickbooks online or desktop integrate better . It seems like you are mainly geared to windows ?? Im still in the tryout mode so maybe I just haven't found everything yet .
1 vote -
You should make the ticket dashboard a tab since I go there constantly
It would really help to have the ticket dashboard a tab to easily get to it
1 vote -
More options (length of subscription) for subscribing via Recur module
I am assuming the Recur module is developed by RepairShopr, I honestly can't find any info about the developers of this integration specifically. I'm suggesting adding more options (other than just Monthly) for customer's self-service subscription pages for Kabuto Packages.
This is a fantastic feature, that, for us at least, has had essentially no impact on customer's self-servicing a managed service package. Almost all of the dozens of managed service packages we've sold have been for yearly subscriptions. I think psychologically, home users don't want to have to deal with anything tech-related more than once a year. And they prefer…
1 vote -
Recurring Customer Invoices- automatically adding reason for not charging tax
As I create a recurring customer invoice, I would like to be able to set up a non-tax reason code to appear automatically on the invoice instead of having to select it every time. For example, if a government agency is billed every month and it is tax free, I would like to have the reason code (govt./non-profit) to appear on the invoice without having to go in and manually check the code every time.
1 vote -
in the POS - add a second "back" button that is programmed to go back to the previous page only not the 1st page
in the POS - add a second "back" button that is programmed to go back to the previous page only. The current BACK button goes back to the Starter POS screen. A "previous screen" button would make it quicker to find items in the same category.
3 votes -
Better documentation of the software.
I need just simple documentation of the software. If you have a problem, their isn’t any quick references nor resolutions available. I have googled, checked YouTube and have finally sent message to the company. But I know it will be several days before I get a response. My problem is simple and not rare! Please document your product for users.
1 vote -
Recurring invoice
I am looking for the day by day breakdown of the recurring invoices. For example, I want to know how much we will be getting for x day. Say July 6th, we will be getting in $100 and July 7th, we will be getting $250 coming in to us. On July 12th we will get $500 coming to
us. Is this possible? Reasoning is that the first half of the month might
be minimal in recurring revenue coming in while the second half contains
the majority of it. Like only $2000 in 1-15 and $10,000 16-31. For the
month, we…1 vote -
Allow scheduling of ticket updates
Allow users to schedule updates to tickets. For example, you start a hard drive clone at closing time, you can then type "Hard Drive clone complete." when you start the clone and schedule it to post that at 9am the next day.
1 vote -
add the ability to filter invoices by status
When doing invoice audits, it would be extremely helpful to filter by status to see which tickets were accidentally left un-resolved OR tickets that were resolved without paying the invoice.
Thank you for considering.
3 votes -
Ability to update the location of a computer or iPhone(device) in ticket comments
In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.
Here is a picture of how it could look implemented in RepairShopr:
…
19 votes
![http://s1043.photobucket.com/user/jimmyyification/media/Ticket%20feature_zpssfl9ezhh.png.html?filters[user]=147126732&filters[recent]=1&sort=1&o=0](http://s1043.photobucket.com/user/jimmyyification/media/Ticket%20feature_zpssfl9ezhh.png.html?filters%5Buser%5D=147126732&filters%5Brecent%5D=1&sort=1&o=0){kind=link}
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