General
3762 results found
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Seperate Invoice and Refund Templates
It would be good to be able to have separate templates for invoices and refunds to prevent confusion when an invoice goes to a Companys Accounts Department
6 votes -
Customer Attachment security
Keeping the attachments the way they are, but adding attachments to security group manager. to allow a high level of confidentiality. We have client account information we want to keep on repairshopr and the ability to restrict or grant access to.
Adding Admin attachments.
Keeping customer, ticket and public attachments.3 votes -
We are constructing canned responses of tasks that we perform in order to minimize typing by our field technicians. Having canned response
We are constructing canned responses of tasks that we perform in order to minimize typing by our field technicians. Having canned responses available on the mobile applications would be very helpful.
Thank you, Dave1 vote -
Customer Details: ABN details
Hi Team
Can it please be added to the customer (& supplier / vendor) as a default that we can add an ABN into the customer / vendor card.1 vote -
I would like the mobile website to be more friendlier.
Such as the Customer Portal, it is not that friendly for mobile use with most of our customers using the link we sent them through SMS. Just a thought.
3 votes -
Give the ability to mark a ticket as spam.
Give the ability to mark a ticket as spam.
1 vote -
TOPAZ T-L755-HSB
Do windows 10 drivers for TOPAZ T-L755-HSB exist? Have you tried? Does it work with Windows 10 x64 and Repairshopr?
1 vote -
It would be great if we could give descriptive names in version history in templates.
We use different disclaimers on various templates. The version history is helpful in being able to revert back to another type of disclaimer, but the version only displays the user who made the last change and the date of the change. If we could give the versions different names it would save us lots of time trying to find the right version for the situation.
3 votes -
Priority should be included in Ticket Created notifications
In our use case we need this with Slack or Webhook integration. Currently only the Name, Ticket#, Subject, Type, and Description are included.
3 votes -
1 vote
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UPDATE TICKET STATUS
When you add all the charged from the ticket, the ticket status should then become 'Invoiced'
And the Invoice Number should then appear on the ticket!!
0 votes -
Ticket notes in the New UI
Hey guys, my one big gripe with using the new ui so far is mainly the date being missing from ticket notes now, which means that I have to switch back to the old ui just to see what date a comment was made, most of the time it's not a problem but if today is friday and i made a comment 7 days ago on a ticket, the system will still say FRI without any date.
This caused a fair bit of confusion for us, so it would be AMAZING if you guys could add back the date.
Other…
2 votes -
Special Orders
For one time Special Order Parts there needs to be a way to either attach them on a PO or at least have a Vendor tab and the ability to sort them or better yet export them to excel. I have to order sometimes 10 to 15 parts for one ticket and that takes a lot of time to change the status of each one. At least a way to click them off and change them all at once would help tremendously..
1 vote -
Add Assigned Contacts from Customer Database
Assigned Contacts is a great feature, but to make it a bit more powerful, could you make it so assigned contacts actually creates a new customer. So an assigned contact is more of a linked profile.
This way we could have Bob as part of company ABC, Bob is ABC's assigned contact so we contact Bob for all ABC's repairs, But then Bob needs his personal device repaired. So Bob's partner Alice bring in his phone. We make Alice, Bob's Assigned contact, as we can't contact Bob at work. Then next time We may need to contact Bob if Alice's…4 votes -
Clients can set appointments on open tickets
When a client sets a pickup appointment for their device it creates a new ticket in the system. It would be nice if they could put in their name and ticket number and then set an appt based on that. Not having to re-enter their contact information and starting a new ticket. Which then needs to be deleted/merged and half the time creates a duplicate customer.
1 vote -
I solved a major issue regarding Star TSP100 Printer printing receipt text way too small and faded.
This took me about 5 hours to figure out, because Repairshopr doesn't really have any support for printers.
For whatever reason, the receipts that were coming out of my printer, were printing faded, small, and only filling up about 50% of the receipt width. I tried everything from reinstalling the printer, reinstalling through Google Cloud Print, Trying different drivers, messing with CUPS settings, calling support, pulling out my hair, throwing the printer across the room, and setting it on fire. None of these things helped.
I thought it had something to do with my disclaimers, and sure enough it did.…
1 vote -
Form Signature Needs to Fill Container
The form signature field is a bit small on forms when working on a mobile device. The container is large in comparison, especially when on a larger tablet.
It would be nice if the signature box filled this container so no matter what size screen you are on, it will fill the available space.
Currently we override zooming on pages and manually zoom the signature field to make it larger for customers to sign. If it simply filed the container it is in, this would not be necessary.0 votes -
Ticket view.
The customer info is out of sight would rather have that in view over the custom fields.
1 vote -
Ability to set a specific tech to a specific client.
We need the ability to set user X to see any and all tickets for client X. Currently there is no way to achieve this without allowing user X to see all tickets in the system.
1 vote -
Export inventory changes to csv
To better filter for what I am looking for I should be able to export the inventory changes to csv.
I think all reports should be able to be exportet to csv.
3 votes
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