General
3763 results found
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Add Assigned Contacts from Customer Database
Assigned Contacts is a great feature, but to make it a bit more powerful, could you make it so assigned contacts actually creates a new customer. So an assigned contact is more of a linked profile.
This way we could have Bob as part of company ABC, Bob is ABC's assigned contact so we contact Bob for all ABC's repairs, But then Bob needs his personal device repaired. So Bob's partner Alice bring in his phone. We make Alice, Bob's Assigned contact, as we can't contact Bob at work. Then next time We may need to contact Bob if Alice's…4 votes -
Clients can set appointments on open tickets
When a client sets a pickup appointment for their device it creates a new ticket in the system. It would be nice if they could put in their name and ticket number and then set an appt based on that. Not having to re-enter their contact information and starting a new ticket. Which then needs to be deleted/merged and half the time creates a duplicate customer.
1 vote -
I solved a major issue regarding Star TSP100 Printer printing receipt text way too small and faded.
This took me about 5 hours to figure out, because Repairshopr doesn't really have any support for printers.
For whatever reason, the receipts that were coming out of my printer, were printing faded, small, and only filling up about 50% of the receipt width. I tried everything from reinstalling the printer, reinstalling through Google Cloud Print, Trying different drivers, messing with CUPS settings, calling support, pulling out my hair, throwing the printer across the room, and setting it on fire. None of these things helped.
I thought it had something to do with my disclaimers, and sure enough it did.…
1 vote -
Form Signature Needs to Fill Container
The form signature field is a bit small on forms when working on a mobile device. The container is large in comparison, especially when on a larger tablet.
It would be nice if the signature box filled this container so no matter what size screen you are on, it will fill the available space.
Currently we override zooming on pages and manually zoom the signature field to make it larger for customers to sign. If it simply filed the container it is in, this would not be necessary.0 votes -
Ticket view.
The customer info is out of sight would rather have that in view over the custom fields.
1 vote -
Ability to set a specific tech to a specific client.
We need the ability to set user X to see any and all tickets for client X. Currently there is no way to achieve this without allowing user X to see all tickets in the system.
1 vote -
Export inventory changes to csv
To better filter for what I am looking for I should be able to export the inventory changes to csv.
I think all reports should be able to be exportet to csv.
3 votes -
Payment recieved by or invoice prepared by
I would like to be able to know who made the invoice and who took the payment, perhaps a text box for the initials or operater name would be helpful. We are thankfully able to assign a tech for the repairs but I would find it useful to be able to track who made an invoice.
1 vote -
Widget Flow: skipping a stage
My Widget Flow has an appointment potion, it would be nice if the client will have a "skip this stage" option if no appointment needed.
1 vote -
Different appointment times for weekdays and weekends
My shop got different work hours for weekdays and weekends.
When a client creates an appointment on the widget, the business hours should be different for the weekends.1 vote -
Link to Customer on RMM Alert
When the customer is listed on the RMM Alert (because it has been mapped), it would be nice to be able to click it and link to the customer in Repairshopr.
1 vote -
update customer phone number on ticket creation
ability to view and replace current customer contact information during ticket creation.
3 votes -
Have input type search on Inventory Category drop-down field
We sell items that are unique (some individually certified) but have characteristics that can be repeated in future inventory items.
In order to optimise our inventory searches and reports it would prove much quicker to be able to type the category nodes into the drop-down menu (perhaps with some kind of auto-complete function to choose the correct sub-node).
1 vote -
don't make test sheets sort alphabetically
don't make test sheets sort alphabetically
1 vote -
save on paper
Hi we would like to save on paper printing by incorporating didgital signing to our bookings. What's the best way to do this using a digital signature pad connected to our PC?
1 vote -
Related ticket Info on Invoice
On your new format, there is no related ticket info on the invoice. Must go back to the ticket to see related info. On your old format, related ticket info was seen on related invoice as well.
1 vote -
Link Vendors to Assets
When creating assets for clients, we always ensure that the vendor information for that asset is entered so it's easier for technicians to get the vendor on the phone as quickly as possible.
Imagine you have a ticket open for a failed firewall or LOB app that isn't functioning as expected. You have the firewall or app attached to the ticket as an asset. Click on the asset and the support information for the device or software application is displayed, including serial and/or account number.
I create my vendors in the Vendor List, but now I also have to duplicate…
1 vote -
Allow notes on leads.
We always call to follow up on leads and it would be beneficial to be able make notes on what was discussed, without processing into a ticket.
1 vote -
sms in estimate
It would be easy if SMS service would be available in estimates as well.
1 vote -
autoprint paid online
autoprint paid emailed invoices or any invoice paid electronically by a customer prints automatically.
2 votes
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