Tawk.to Live Chat Integration
Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.
Paco
shared this idea
I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
-
Dean Ingraham
commented
I like this idea and would like to take it a step further by suggesting that this feature work across all shops. So in other words, it would be great to be able to chat with another tech from one of our other shops.
-
Anonymous
commented
looking for a feature to chat or send IM's to other techs/users within repairshopr.