No Diagnostic Needed in tickets
We would like to have checkbox for "Diagnostic Not Needed" just above "Is work approved to proceed?" Many times when a ticket is created we already no what the problem is and there is no need to do a diagnostic.
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craig
commented
Noticed you added this guys. Thanks very much!!! :D
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carl
commented
Agree! We just skip it most of the time.
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Anonymous
commented
same here. Having to include a diagnostics step is just extra work and annoying. There should be a way to disable that feature.
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Arlene Griffiths
commented
Agreed. It's an extra step we never use, so we often forget to do it and end up with a "Ticket(s) Stale - do the Diagnostic" email a yard long.
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Paul Arthur
commented
This would be great. Most of the time my Technicians take the ticket. They type the diagnostic into the initial response, This causes extra work most of the time.
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r0tten
commented
I am also for this idea but I am out of "votes"
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caleb
commented
We currently use a canned response stating that diagnostics were not necessary. But a checkbox similar to the pre-approval box would be appreciated.
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Paul
commented
Agreed, I think i use diagnostics on less than 20% of tickets
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Benji
commented
I agree! Great idea.
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Rob
commented
Furthermore it would be nice to have some automation. Specific type of ticket? Automatically no diagnosis.
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Dean
commented
Yes, I hardly ever use diagnosis.
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James Vincent
commented
great idea. make it happen
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techcitycentre
commented
Completely agreed as well.
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Eric
commented
I also would like to see this!!