Provide a way to backup ticket data
We are putting many man hours entering our customer data and ticket information, but see no way to dump this information to CSV, SQL, or other backup. Your site mentions Google, but no directions on how. If the worst case happened and your servers crashed, or you went under, your clients will have no backup. We could save pdf's, but that is inefficient and doesn't include private comments.
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This is live in the Reports (beta) section!