Average In-Shop Ticket Age Report
I would love some type of report that gives the average time Tickets were active in the shop (the length of time between opening a ticket and invoiced/'ready for pickup' status) for a given time period (i.e. average time in shop was 2.6 days for last month). This would allow me to measure and give the staff a goal of reducing the turn-around time of tickets in-shop. Ideally, this would take into account actual shop hours (not count weekends and holidays) and also optionally not count time when ticket status is 'waiting for parts' or 'waiting for customer response' (and of course not count field scheduled jobs in this report).
4
votes
Dan
shared this idea
This should be available on the Dashboard page.