Customer Online Portal
While I think it is great to have a customer facing portal for them to be able to view the current status of their tickets and invoices, I do not think it is such a wise idea to put the computer passwords here. We should keep that field as an option in the tickets so we are able to get into the customers computer to service it. If someone else has access to their email, then it could be possible for someone to get the computers password if they are not supposed to. For example, if a parent shares their email account with their kids, now the kids have the admin password to the computer. Either make is so the customer has to log into the site to access their ticket (More secure, since there is personal information posted here) or remove the password field all together.
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utkarsh.jain commented
API Integration to authenticate customer portal at our end. Our website. Please Suggest.