Add a way to send attachments to customers.
With the current ticket system we use at our repair shop we often have to send an attachment to a customer as part of their ticket we are dealing with. This could be a photo of some liquid damage evidence or a PDF insurance quote etc. We don't want to have to 'break out' of the ticket system to do this, we need the audit trail.
Ideas?
5
votes
Mike
shared this idea
Hey there!
This is ready to be tested, go to your Templates, Email, Comment template, and add a tag {{attachments}} to place a link to view attachments if there are any public attachments on the ticket.
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Keith Crain
commented
Is this a current feature? I would like to also add direct links to ticket attachments in comment updates. The template code is not available in the list though...