tickets
There should be two tabs for tickets. One tab show uncompleted tabs and another to show completed tabs. That we can filter out what is still in need or repair and and what has been completed and is only for reference purposes. A ticket is only closed or completed when it has been referenced as completed and invoice has been paid - that way it stays on the to do list.
Thai Lim
shared this idea
I’m marking this as complete because I believe this is how it works, minus the tabs – you can change the search to get this result.
When you ‘Resolve’ a ticket, it is gone from the default view.
If you adjust the search to include any status, you’ll see it.
The right way to use RepairShopr is:
when the job is done but waiting collection, the status is ‘Invoiced’.
It only becomes ‘Resolved’ after they come and pay and pick it up.