Asset Tracking
To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would be super nice to have custom fields here to add more information if you what to track more.
Rich Trice
shared this idea
This is done in beta and will be enabled for everyone early next week!
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Dorrin Lewis
commented
Are you able to swap assets between customers and not lose the service history?
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Anonymous
commented
We would like to see the use of sub-assets. For example. We repair a computer with a new hard drive. We would like that to be a part of the asset "the computer we fixed". Yes it's in the parts history but that would take digging through the tickets (there could be many) to find the hard drive. It would be easier if shown as another level of that particular asset. Same concept for building a custom computer. Would allow listing of the parts used to build the computer, SNs etc.
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Jordan List
commented
I agree on the attachment! This in addition to custom fields would be incredibly useful due the unknown characteristics of devices.
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Richard
commented
What about a picture as that can be a quicker way of capturing a device serial no and other associated info!
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Kevin
commented
It would be nice to have to option to attach files to an asset.
Example: User manual .pdf for router