Skip to content

I suggest you ...

← General

Disable "resolve now" on ticket screen

As above really, I don't "resolve" a ticket until the invoice is paid.

26 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Dominic Booth shared this idea  ·   ·  Report…  ·  Admin →
declined  ·  Rajesh Agarwal responded  · 

So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.

Thanks all who added their input!

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Dominic Booth commented  ·   ·  Report

    As Nathan says, it's the chance of accidentally resolving a ticket, resulting (for me) in forgetting about it until I get an angry client.

  • Nathan Irvine commented  ·   ·  Report

    The chance of resolving a ticket accidentally goes up a lot with this new feature. And without any feedback that you have performed the action besides the ticket just disappearing from the list makes me worried somebody is going to resolve a ticket and the customer is going to call angry that there ticket was lost.

    I prefer to have it require 2 clicks as it did before.

    Basically it helps me 0% and could cause a big headache. Being able to toggle the feature so people who want it can keep it would be great.

  • Dominic Booth commented  ·   ·  Report

    (This relates to the tick in the last updated column when hovering over a ticket)

    Would be good to be able to independently switch this off and leave the last ticket comment on.

2 Next →

General

Categories

Feedback and Knowledge Base

(thinking…)