General
3763 results found
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Link Vendors to Assets
When creating assets for clients, we always ensure that the vendor information for that asset is entered so it's easier for technicians to get the vendor on the phone as quickly as possible.
Imagine you have a ticket open for a failed firewall or LOB app that isn't functioning as expected. You have the firewall or app attached to the ticket as an asset. Click on the asset and the support information for the device or software application is displayed, including serial and/or account number.
I create my vendors in the Vendor List, but now I also have to duplicate…
1 vote -
don't make test sheets sort alphabetically
don't make test sheets sort alphabetically
1 vote -
Have input type search on Inventory Category drop-down field
We sell items that are unique (some individually certified) but have characteristics that can be repeated in future inventory items.
In order to optimise our inventory searches and reports it would prove much quicker to be able to type the category nodes into the drop-down menu (perhaps with some kind of auto-complete function to choose the correct sub-node).
1 vote -
Link to Customer on RMM Alert
When the customer is listed on the RMM Alert (because it has been mapped), it would be nice to be able to click it and link to the customer in Repairshopr.
1 vote -
Different appointment times for weekdays and weekends
My shop got different work hours for weekdays and weekends.
When a client creates an appointment on the widget, the business hours should be different for the weekends.1 vote -
Widget Flow: skipping a stage
My Widget Flow has an appointment potion, it would be nice if the client will have a "skip this stage" option if no appointment needed.
1 vote -
Payment recieved by or invoice prepared by
I would like to be able to know who made the invoice and who took the payment, perhaps a text box for the initials or operater name would be helpful. We are thankfully able to assign a tech for the repairs but I would find it useful to be able to track who made an invoice.
1 vote -
Ability to set a specific tech to a specific client.
We need the ability to set user X to see any and all tickets for client X. Currently there is no way to achieve this without allowing user X to see all tickets in the system.
1 vote -
Ticket view.
The customer info is out of sight would rather have that in view over the custom fields.
1 vote -
I solved a major issue regarding Star TSP100 Printer printing receipt text way too small and faded.
This took me about 5 hours to figure out, because Repairshopr doesn't really have any support for printers.
For whatever reason, the receipts that were coming out of my printer, were printing faded, small, and only filling up about 50% of the receipt width. I tried everything from reinstalling the printer, reinstalling through Google Cloud Print, Trying different drivers, messing with CUPS settings, calling support, pulling out my hair, throwing the printer across the room, and setting it on fire. None of these things helped.
I thought it had something to do with my disclaimers, and sure enough it did.…
1 vote -
Clients can set appointments on open tickets
When a client sets a pickup appointment for their device it creates a new ticket in the system. It would be nice if they could put in their name and ticket number and then set an appt based on that. Not having to re-enter their contact information and starting a new ticket. Which then needs to be deleted/merged and half the time creates a duplicate customer.
1 vote -
Special Orders
For one time Special Order Parts there needs to be a way to either attach them on a PO or at least have a Vendor tab and the ability to sort them or better yet export them to excel. I have to order sometimes 10 to 15 parts for one ticket and that takes a lot of time to change the status of each one. At least a way to click them off and change them all at once would help tremendously..
1 vote -
Multible tickets for dept so service calls and instore computers and be better orginized
have the ability to add another tickets so separation of service call and computers in store working on i use the custom fields but it gets confusing
1 vote -
1 vote
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TOPAZ T-L755-HSB
Do windows 10 drivers for TOPAZ T-L755-HSB exist? Have you tried? Does it work with Windows 10 x64 and Repairshopr?
1 vote -
Give the ability to mark a ticket as spam.
Give the ability to mark a ticket as spam.
1 vote -
Customer Details: ABN details
Hi Team
Can it please be added to the customer (& supplier / vendor) as a default that we can add an ABN into the customer / vendor card.1 vote -
We are constructing canned responses of tasks that we perform in order to minimize typing by our field technicians. Having canned response
We are constructing canned responses of tasks that we perform in order to minimize typing by our field technicians. Having canned responses available on the mobile applications would be very helpful.
Thank you, Dave1 vote -
ARI Part Smart intergration
We are using this in a Small Engine Repair Shop. ARI Part Smart is the industry standard for parts catalogs and diagrams for 100s of brands. They integrate with a number of POS software and the software is based around intergrations.
1 vote -
Allow a default service type for tickets for a customer
It would be nice to be able to have a default ticket type based on a customer or contract.
1 vote
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