Matt H
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The way I do this is to create the "customer" very generically. For example, I would just add:
"XYZ Company", Phone number, Address and Email Address (for example, noemail@customersdomain.com), and then their main phone number. Then, for each "user" within the company, I create a separate contact on that tab. It's not as ideal as I'd like, but it works.
You can do this now. Scroll to the very bottom of the ticket, bottom left corner, click "View History - Admin Only" .