General
3763 results found
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Integrate with Podium
Would love to see you integrate somehow with Podium to improve reviews
1 vote -
add appointment condition to ticket automation
I'd like for the ticket status to be able to automatically change to "scheduled" when an future appointment is created. could this be done with adding this condition to ticket automation?
1 vote -
Sync $0 payments to QuickBooks
Invoice is made in RS with a $0 balance. The invoice is sent to qbo. The invoice is marked as paid in RS by taking a payment of $0 cash. The payment is not sent to QBO, so in QBO the invoice is still open, and in RS the payment still shows as not synced.
1 vote -
timeline for status of the ticket
i think it would be pretty cool feature if you could check how long particular ticket was in the "state"... like what dates from to it was as new, in progress, waiting to be collected etc... it would help in cases when clients dont pick up devices for a long time and we try to charge them storage fee...but also to optimise performance of the shop - it could be used to compare performance between technicians. some graphic view would be awesome. like a timeline.
1 vote -
Refunds in commission reports
When I pull monthly commission reports, the refunded invoices are not listed. Employees get paid on those sales. Even worse, if they refunded a invoice and did a new one, they get paid on both of them. This flaw has cost me over a thousand dollars out of pocket until I discovered it. Now I have to do a refund report for the month and manually add it to each employee. The refund report does NOT include the employee information either, so I have to look each refund invoice up just to see whose it was. I suggest this get…
4 votes -
Approving repair costs on the intake form
The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.
Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.
3 votes -
Display Customer Overview on all Customer pages
With the way that we personally use Repairshopr it would be very convenient to show the customer overview on all customer pages, I.E tickets. This would prevent many duplicate tickets from being created and all the technicians would be able to see if they owe a balance.
1 vote -
Allow disabling Touch ID setup prompt in iOS app
Using iOS app I am prompted to setup touchID. Don’t want to use it and can’t disable it without getting the setup prompt every time I open the app
1 vote -
integrate attachments with Microsoft One Drive.
I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!
1 vote -
Link Inventory Products to Repairs within Repair Widgets
An ability to link Inventory Products within a Repair Widget.
A customer requires a repair to a Phone, they visit a webpage, displaying the widget. They're then able to pick a repair i.e. Broken Screen an at the same time see the cost of that repair while booking in, streamlining processes.
I've seen other repair companies offering this service through their Management System.
4 votes -
Categorize time logs by user
We should be able to categorize by user on the time logs, which will make payroll easier. Also, a calendar on the time log would be helpful to visually see the times per day.
3 votes -
Mailboxes and SMTP
When setting up a mailbox is says to email the mailbox you have created. What it does specify is that the email needs be generated from within RepairShopr. What I did was sent an email to the internal email address from outside of RS to get the confirmation. Only after that was I successful and using my own SMTP server.
1 vote -
Statements do not show any payments the customer has made
When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.
8 votes -
Bring all parts order info through to the e-mailed notification
When a part order is made, I get an e-mail to order the part. Problem is, the email only carried through the URL of the part, nothing else useful. I would like the e-mail to include ALL information in the part order including description, URL, quantity, cost, price, what kind of shipping they want, etc. Also, it should have a link direct back to the ticket and part order, not just the customer page and parts module.
Finally, if a change is made, then another email with the highlighted change should come through.
5 votes -
Allow Zapier to use any ticket status as a trigger, including custom status
This would allow me to send an SMS via Twilio to the customer on a custom "Ready to collect" status. Using the Resolved status isn't adequate. For example, the resolved status will revert to "customer reply" if the customer sends a ticket email in. Setting the status back to resolved would send another SMS.
1 vote -
Phone number check
I would like the system to check if the number is in the system before creating a new customer. And if it exists, I would be happy if I get a choise between "Add new user" or add ticket to existing user.
1 vote -
Add option to "add/edit contact" on the Lead "Convert/Attach to existing customer" section
Often I'll get an email from a client's personal email address. It's nice to be able to convert the lead to that client, but it would be even more convenient if i could add the lead as a contact or add the new email address to an existing one.
1 vote -
Enable Quickbooks online inventory and Purchasing
We need to use QB inventory and purchasing.
Enable RS to read and write to those functions rather that RS inventory and purchasing.4 votes -
Recreate your User interface
Creating a more attractive/friendly user interface will be a good way to bring more customers. You guys have pretty much have everything but your UI can be modified to something more attractive.
1 vote -
Give the ability to print ticket charges (large label)
Being able to print the ticket charges separate to invoice charges would help with some workflow situations.
i.e. a list of parts/things to action in relation to a ticket.1 vote
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