General
3762 results found
-
Change / fix how the appointment is assigned when scheduling in the app
When you create / assign an appointment to a ticket in the IOS app, the resulting Google appointment that is created is assigned automatically to the user that was logged in to the IOS app, NOT to the person you assign to the task. When you do this in the web interface, the Google appointment is assigned to the tech that you choose. In other words, this works correctly in the web interface and incorrectly in the IOS app.
1 vote -
Add the customer name to the Google appointment for tickets created in the IOS app
When you create an ticket and schedule an appointment in the app, the Google calendar appointment that is created does not contain the customer name like it does when you add an appointment to a ticket in the web interface. The web interface does it right, the App does it wrong.
1 vote -
Add the ability to email an unpaid invoice in the IOS app.
The IOS app can only email the invoice to a customer if you have already taken payment. This seems like an odd limitation. We should be able to email an invoice when it is unpaid as well - if the customer never gets the invoice, how can they pay it?
1 vote -
Inventory import with nested categories
We need to be able to import inventory items into nested categories.
3 votes -
2 votes
-
Notification for daily sales
Is it possible to have notification for daily sales when the register is closed? It takes time to check sales for multiple shops, it would be really cool to receive a text message with daily stats for each shop..
6 votes -
How Do I Change My Name?
Hello there,
My account was created with the name "Will Grimsley" is it possible to change this to "William Grimsley"?
Kind regards,
William
1 vote -
can we suggest you to add SKU numbers also to the inventory search.
we has many suppler for the same part with different SKU numbers. acceding to our business that many time we have to search by SKU too.. kindly enable it to inventory search. you may can give options in invent setting enable disable for who need and who no need.
10 votes -
Billing increments
I am currently billing in 1/4 hour increments. If we work on a clients computer for 16 minutes, we bill for 30. I am considering changing to 6 minute increments. It would be great if RS could track time in increments.
I imagine this would be hugely helpful to a TON of users.
Thank you,
dp
15 votes -
Set up user defined time zones.
Allow each user of repairshopr to set a time zone. Single time zone when our users are spread across the country makes user defined time zones crucial.
8 votes -
Assigning Assets to Multiple Contacts
In Admin Settings you can allow Multiple Contacts per Customer. Then, you can Assign Assets to those Contacts. What if you have a "Software" Asset, say a 10 License AntiVirus product with one Serial Number and you wanted to assign that specific asset to multiple Contacts... I believe this would be a GREAT FEATURE for every Repair Shopr user, not just our company.
6 votes -
print serialized labels from cash purchase just like purchase orders
it would be great if you could print serialized labels from cash purchase just like purchase orders so that when you ring up a device purchased from a customer it would automatically pull the right serial number
1 vote -
New Client Screen
Hello
Could I make a comment about the recent changes to the client screen?
The "Jump to" feature is quite good as it solves the problem of which column to look at when you are hunting for tickets or assetts or whatever down the page, so that's excellent.
However, the "Jump to" section is below the custom field section which we use quite a lot and for many customers we have quite a lot of text in those custom fields.
So for those customers the "Jump to" section is still below the bottom of the screen and therefore not quite…
4 votes -
Private message a co-worker through ticket
I have a parts purchaser who is mobile. I would like to be able to message him via ticket to check of part has been ordered. And it would be nice if there's a way to update ticket status to Waiting for Parts when he replied thru text saying it's been ordered.
4 votes -
Create Bulk Invoicing
Not sure the best approach but we would like a non time based way to quickly create invoices per customer for all open tickets. Right now you accomplish this through recurring invoices but that approach assumes all data is entered on time but it never is.
A simple approach would be to add a button next to each customer on the pendingticketcharges screen to invoice all tickets for that customer. Still a bit of manual work but easier than going back to the invoice screen and selecting customer and selecting all tickets.
2 votes -
Additional information for the date and time a ticket is resolved in the ticket export report
Hi Guys,
Can we add a column in the ticket export report for the time and date a ticket is resolved? This is to measure the SLA of each ticket.
Thank you!
7 votes -
Allow for generic calendar blocks
Allow for appointments to not need a specific time setting and just allow for a certain number of appointments per day. So when doing field work you can map out your day more efficiently
3 votes -
Time zones for multiple locations (Big Chain)
Our company has locations in two different time zones. Since there is only one time zone configurable in RepairShoppr, the ticket times and such display and print incorrectly for those stores outside of our "home" time zone.
Please consider adding time zone configuration for each individual location, similar to the individual tax rate configuations.
1 vote -
Allow other forms of payment with the square integration besides credit card only
Currently when you send an invoice to Square from Repairshopr, you can only use the Square Payment option within square. It forces you to take a credit card. Is there a way we can complete checkout from within square using any payment method such as cash or check and have square mark the invoice paid within RepairShopr?
9 votes -
iOS app security
The iOS app is great, and the updates to viewing tickets is also very nice. But it is a huge security hole giving all our staff full access to our client list outside the office to view, copy, steal, etc. It would be nice to see this a feature that could be turned off or no by person, not but group but for each person.
For example, some techs need that app, our in-house techs never need that app.
It would also be very nice if this app could be blocked by time of date even for those that do…
14 votes
- Don't see your idea?