General
3762 results found
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Add Notification Option For New Wiki Pages
It would be great to have a notification option, where when a new wiki pages is created, i can notify my employees of that new wiki.
2 votes -
3 votes
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fix the search bar to most recent ticket when typing customer name
When you type a customer name in the search bar it gives a random assortment of tickets, invoices, and estimates in random order. It would be helpful if the most recently created tickets for that customer appears.
3 votes -
Allow sending marketr emails to Contacts
The bulk of our customers are offices with multiple employees (contacts). The main use for our Marketr emails would be newsletter-style blasts monthly that should go to the staff (contacts). Currently this isn't possible. If you could have a checkbox that says "[ ] Include Contacts", then this would be possible.
6 votes -
Offer IN-HOUSE FINANCING Payment Option to Generate ADDITIONAL REVENUE
This is an epic idea that would generate additional revenue for RS business owners who want to take on some additional minimal risk by doing their own in-house financing, OR, for RS to make revenue as a reseller if they'd want to consider partnering with a finance lending company!
I usually draw up extensive mock-ups and elaborate explanations of my ideas, but since that doesn't seem to hold much weight, I'm just going to post step-by-step directions of how I think this should work:
- Term lengths and interest rates set in Payment Method settings.
- Customer has a balance/invoice they want…
6 votes -
Time Limits on Tickets so Techs cannot exceed time limit
The idea is that most shops that charge labor generally know how long a specific task should take. For example a 2 hour time limit on a ticket, that way if a task the employer knows only takes 2 hours cannot be exceeded without prior authorization.
A notification might now be enough, plus that way when multiple techs are working on something the collective totals cannot exceed a specified time limit. This would be useful for any shop that charges Labor and knows how long things should take unless there is a larger problem that requires approval.9 votes -
Updating Prices when cloning Estimates
When cloning the estimate on the screen where it asks what customer to clone to we would like 2 options (with current setup)
1.) a check box to have it update to current pricing
2.) Follow-up check boxes to base it off Retail or Wholesale Pricing (or more if the additional pricing its programmed in off of other feedback posts)The reason for this especially in Computers is the fact that pricing changes weekly or even biweekly (memory for instance). We keep our "prefabs" or custom PC builds that are ready to go in estimates and sell them at the…
1 vote -
Customizable phone type
Hello!
It'd be great to have one of the drop down phone types be customizable (like mobile, home, custom... [enter]) --this way people could discern between named members of a family, noting temporary numbers, and other specifics without having to refer to ticket notes (or guessing and hoping).
1 vote -
allow serial numbers to be added in the inventory section
For situations where your adding inventory that you already have to repair shopr or haven't been using the purchase order option itd be nice to be able to add serial numbers directly in the items inventory section.
1 vote -
I would like my logo to be uploaded at the given resolution.
I would like my image to be able to upload at the given resolution.
13 votes -
Canned repsonses from leads and lead history available in tickets
We have quite a lot of email communication with our customer prior to it becoming a ticket. Ideally I'd like to be able to access the canned responses from within leads and then access that communication trail from within the ticket - should it progress to a ticket.
6 votes -
Allow KEYWORD SEARCH and show LOCATION in Estimates the same as Invoices
Need to be able to search for keywords or line item names in Estimates the same way as Invoices. Right now Estimates list the item DESCRIPTION instead of the item SHORTNAME. Also, it would be nice to have a "Location" column. And for whatever reason, Estimates have a "User" column whereas Invoices do not. Really, both of these modules should function similar to one another...
0 votes -
estimate notification of email response
it would be very helpful if a notification similar to the leads button would be available for the estimates email responses. presently we have no way of knowing that someone has responded or sent an email for an estimate without looking/searching
1 vote -
Automatic Labels based on asset
It would be awesome if the system would automatically print two ticket labels when "power cord" option is checked in a laptop asset, and only one for everything else. That would save a lot of time reprinting labels so we don't lose track of power cords.
3 votes -
Inventory!
<3 you. I'd love to be able to assign different item prices for different distributors. Since we get some screens from china, and some from domestic distributors. so i might have some iphone 5 screens that cost us $11, and some that cost us $15. When making POs, invoices, etc, I'd like to know for sure which costing screen went into it (the phone, the PO) without having to make 12 different inventory items. #thelittlethings
1 vote -
customer sort
I would like to know if you can add sort by customer first name on the website. All I can find is ticket sorting. On the app you have it sorted by first name and listed by first name.
Thank you for all of yalls work with repairshopr keep up the good job and not change what you are doing now.1 vote -
Device Repair Widget
It would be good if the customer could select more than one option in the "select issue" screen, also would be good to address more options in "issue type" on the contact information, maybe a box for customer notes?
2 votes -
The late fee should only apply to the remaining balance, not to the original total.
The late fee should only apply to the remaining balance, not to the original total.
1 vote -
Remove part pricing visibility on Tickets for Techs
We would like the ability to remove the visibility of part pricing in whole for certain security groups, specifically our technicians on tickets.
1 vote -
Show full emails in Communications Log or from links on Invoice/Ticket pages.
G'day guys,
I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.
My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.
Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion).…
28 votes
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