We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help everyone. Link to mock-up: http://i.imgur.com/Kzyw57k.jpg

1. All progress bars would indicate the tech that made that specific update. For instance, this would be much easier to see which tech took the payment, rather than clicking the linked invoice, then clicking the linked payment, and then looking for who created that payment. Same with Diagnosis. Much easier than scrolling through tons of ticket comments, just to find out which tech made the Diagnosis comment. And if multiple techs were involved (eg. Multiple invoices or multiple diagnosis comments), there could be a link to “See all”. This would keep the progress bars clean and tight.

2. Deposit Taken – This could be turned on or off depending on if your store takes deposits. Further, deposits would post to the customer’s account, rather than to the ticket as a pending charge. This would allow estimates to reflect any deposits on the account for more accurate quoting that would include a “total” and “balance total” line.

3. Payment Received – This would be a new line because tickets are generally not resolved until payment is made. RS already prompts you to resolve after payment, so why not make that a final step in the progress bar? This would only show as yes when all invoices are paid in full.