Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.
Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.
Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
At the moment {ticketcustomfields} adds all of the fields from the table. Ideally, being able to select individual custom fields (for example {ticketcustomfieldspkid51242}) would mean that I could completely customise Ticket responses, PDF’s and canned responses.
Just as an example, I’d love to be able to send a job sheet out to the customer when they book a repair.
I’d also like to print out a workshop job sheet when the job is in my workshop.
There are custom fields that I want on one sheet that I wouldn’t want on the other.
Daniel Harrington
shared this idea
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Daniel Harrington
commented
Sorry, I forgot to mention that the place I'd love to be able to access these fields is from the following:
- Canned Responses
- PDF's (Printouts)
- Email Templates
- Ticket Templates
- SMS Templates
- Invoice Templates
- Estimate Templates
- For AMAZING extra power, the dashboard would also be great. Reporting on custom fields.