I would like to see the customer name and/or the business name next to the clickable ticket number on the "ticket(s) getting stale e-mail. Example below:

A friendly reminder, tickets need a diagnosis comment to update the workflow and change the status from pink.

Make a ticket comment with the subject "Diagnosis" for these tickets.

4201 - Customer reports system is running slow.

Make it read:

4201 - Mike Smith - Customer reports system is running slow. Or...
4201 - Mike Smith - Mike's Custom Detailing - Customer reports system is running slow.