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Ability To Edit Ticket Updates

Would love the ability to edit ticket updates. For those times you put the wrong status or need to make any changes.

That way the ticket isn't cluttered with multiple ticket entries just to make a status change ETC.

What do you guys think?

4 votes
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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Ability to add Ticket Update Type would be useful too.

  • William Newcom commented  ·   ·  Report

    This is exactly what the boss is wanting done.

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