Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS
This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~
Updates that would be awesome...
Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.
Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.
Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...
Ability to insert a company signature based on user logged in.
Ability to add icon's of Cat's and other animals into the ticket. Just kidding... hmmmm.... actually I think we need this.
Peace!
Chuckles (Instigator, RS User)
shared this idea
This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
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Chuckles (Instigator, RS User)
commented
Oh yes... don't forget about attachments to tickets! TOTALLY NEEDED.