Worksheet required per ticket status
I'd like a worksheet to be required to be filled out before it can enter or leave a particular status, even custom status. We have our tech do the work, but they do not mess with billing. We have a custom status called Ready to Invoice. The tech does work, then sets it Ready to Invoice. The a different person handles the billing side, and when an invoice is made its set to resolved then. The tech should have a worksheet completed before it could get to billing. thanks
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Phil Hart
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