Allow billable/chargeable time from App
It would be great if our techs could mark the time they spend on a ticket as chargeable/billable from the App.
We've implemented the Square app so Techs can take payments when they do a site visit for a client. However, when they add time to the ticket it currently is NOT added to the total cost of the invoice. The tech needs to use the web interface to mark the time as billable, which in essence makes the app pointless.
It would be much easier and greatly beneficial for the system to automatically add time recorded on the ticket, in the app, to the invoice.
Nick
shared this idea
You can add a comment in the app, input the number of minutes spent, and toggle the “Charge Time Now” to bill for time in the app!
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Nick
commented
Troy I've tried numerous times in different tickets, whilst each time toggling the “Charge Time Now” option and it has never worked. Maybe I'm doing something wrong, but when I was chatting to tech support about the issue prior to posting this suggestion they couldn't help me with the problem - We have different categories for labour so i wondered if thats the problem?
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Nick
commented
Anyone in support of this? If not how do your techs generate bills when onsite visits are completed?