In the private comment section, there is an update drop down menu. I would like to suggest being able to edit that drop down menu to add more items like "Testing" or "Pricing" so It would be more clear in the comment section, rather than scrolling through trying to find what comment is what. Because sometimes there are customers who have long lists of comments and a tech may need to sift through all the comments in order to find a previous pricing options list discussed before hand. I don't know I think it may be more convenient.