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Edit Tickets in Client Portal

Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.

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Andy Larin shared this idea  ·   ·  Report…  ·  Admin →
declined  ·  bobby responded  · 

Hi,

It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed.

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  • Adminbobby (Customer Support Director, or Executive, RepairShopr) commented  ·   ·  Report

    Hi,

    It is possible for the client to navigate to the ticket and send you a message directly to the ticket. Using this method they can communicate the urgency and if the ticket can be closed if service is no longer needed. We currently do not have plans to allow customers to edit their tickets via the Portal once they have been opened.

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