Rework Ticket Explanation and Video
Can you please create a knowledge base informative article along with a YouTube video explaining this feature? Features are great but they don't mean anything without instruction. Thank you.
5
votes
Kyle Palmer
shared this idea
We put out a decent video covering this last year – https://www.youtube.com/watch?v=ZNKKW7miNDg
I will also see about having it added to the KB if it’s not there already
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lee commented
Agreed. I only discovered the rework procedure from an iOutlet training video on YouTube - I still can't quite get it to do what I want which is why some guidance on it is essential.
As Kyle says - great features need instruction.