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Add a button that allows you to go to customer wiki from tickets

I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

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James White shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  bobby responded  · 

Hey everyone, I’m happy to announce that you are now able to easily get to the Customer Wiki from within a ticket. Now all you have to do is click Action > Customer Wiki to navigate there! No more having to jump around!

Thanks for the feedback around this. Enjoy! :)

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  • Adminbobby (Customer Support Director, or Executive, RepairShopr) commented  ·   ·  Report

    Hey everyone, I'm happy to announce that you are now able to easily get to the Customer Wiki from within a ticket. Now all you have to do is click Action > Customer Wiki to navigate there! No more having to jump around!

    Thanks for the feedback around this. Enjoy! :)

  • Faye Ide commented  ·   ·  Report

    Would be great to be able to have a tree structure in the Wiki page and be able to 'drag and drop' documents into the Wiki page

  • Michael Cox commented  ·   ·  Report

    Agreed. Without this, accessing the wiki is extremely clunky and deters our techs from even wanting to adopt it.

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