Outgoing Caller ID - phone integration
Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?
Andrew Hall
shared this idea
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Ryan (CTO, Pinellas Computers)
commented
@Troy @Robert @Admin - Close?
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Andrew Hall
commented
Thanks Ryan...i'll follow your post. I'm using FreePBX and this would be even more helpful than the incoming calls...thanks for commenting. This can be closed.
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Ryan (CTO, Pinellas Computers)
commented
Hi Andrew! This looks like a duplicate of another post I already requested (and ended up solving). Please see here for more details: http://feedback.repairshopr.com/forums/165658-general/suggestions/6989005