Allow techs to add CCs to tickets from within the ticket
I would love to be able to add a CC to a ticket from within a ticket. This would be useful if I needed to bring in a manager at the client, or bring in an outside vendor so they can be apprised of the progress or to approve the work
0
votes
Anonymous
shared this idea
You are now able to add additional CC’s directly from the ticket details page.
https://www.evernote.com/l/AgEZJHWx2hdCaKIaMx_OHVjF7NACl1zVnrs
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Rob
commented
You can currently do this. In the upper left hand corner of a ticket screen, click Change.
In the upper right hand corner, you'll find "Additional Emails to Notify for comments"
Punch in any of your CC addresses. Granted, it's not super clean or elegant, but it does work.