We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not want to provide us with an e-mail address.