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Geoffrey Miller

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10 results found

  1. Ticket Portal Severity buttons or drop down.

    1 vote
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    Geoffrey Miller shared this idea  · 

  2. Revamp the Mobile App for the new price hike

    9 votes
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    7 comments  ·  General  ·  Admin →
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    Geoffrey Miller commented  · 

    BTW. Our parent company does app development. Hint Hint Hint BUMP

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    Geoffrey Miller commented  · 

    Bumping this again. Every day I'm in the field, I curse the app and how unfriendly it is to use on mobile.

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    Geoffrey Miller commented  · 

    Any thoughts on this, as in a real app and not just pulling the web fields?

    Geoffrey Miller shared this idea  · 

  3. Portal ticket notifications

    6 votes
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    4 comments  ·  General  ·  Admin →
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    Geoffrey Miller supported this idea  · 
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    Geoffrey Miller commented  · 

    This is probably covered, but I can't find it. I'm adding a submit ticket portal from our company webpage. I'd love to be able to add a "how urgent is this" dropdown. This will cut out people expecting priority service for a broken pencil or to let us know it's really important. Of course, getting a notification about this is critical. Being able to submit an SMS would rock, otherwise I guess we could sidestep that by using the 1xxxxxxxxxx@att.net type formatting to email an SMS.

  4. Scan assets from phone or tablet

    18 votes
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    under review  ·  6 comments  ·  General  ·  Admin →
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    Geoffrey Miller supported this idea  · 

  5. Mobile App Feature Request

    55 votes
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    planned  ·  7 comments  ·  General  ·  Admin →
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    Geoffrey Miller commented  · 

    Be nice if the app would present the information in a clear, concise manner. Credentials would pop a window. Each client would would have a screen that all their info and records could be accessed from.

    Geoffrey Miller supported this idea  · 

  6. Being able to rearrange credentials for a client

    3 votes
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    2 comments  ·  General  ·  Admin →
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    Geoffrey Miller commented  · 

    Just finished inputting a boatload of credentials for a client. I'm entering them as "Email: user@place.com" so that (assuming, I know) it would sort at least alpha. This seems almost an oversight.

    Geoffrey Miller supported this idea  · 

  7. Add an option to BCC all outbound emails

    14 votes
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    Geoffrey Miller supported this idea  · 

  8. Mailtracking

    1 vote
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    Geoffrey Miller shared this idea  · 

  9. Email Track PDF

    8 votes
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    under review  ·  3 comments  ·  General  ·  Admin →
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    Geoffrey Miller commented  · 

    Have this in Copper CRM and I have a Mailtrack Pro account already. So would be great for RepairShopr.

  10. Survey system for RepairShopr, integrated with customer tickets

    80 votes
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    31 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

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    Geoffrey Miller commented  · 

    We're just finishing our trial period with the intention of signing up. I really like the package so far. The customer survey question just popped from another user. This would be very useful for metrics on our techs and for customer satisfaction and where we can improve.

    Hopefully this request will garner a fresh look by Troy.

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