OK, I'm at my desk upstairs and I have just looked at a ticket with one of my guys downstairs but I can't remember the ticket or the customer name off the top of my head but I know it came in for a keyboard issue. So I type "keyboard" in the search and get a list of ticket numbers and descriptions but no names. The name would trigger my memory. Please add the customer name to advanced search results. Easy job take about 10 minutes of coding. If you need help doing it then let me know!!!!