My coworkers and I work flexible schedules and there are times when one of us may be out and subsequently miss a reply to an important ticket that we own. In our workflow, it's important for us to maintain the ownership of our own tickets, even when we are out. Our client volume makes it unwieldy for us to all receive notifications when there are replies to any ticket. We also all live in Alaska and have strange circumstances at play, like not being able to access cellular data sometimes but being able to get SMS. I was able to use notification settings to enable SMS updates for replies to any of my tickets (tickets assigned to me), which is a good start and temporarily will definitely help. However, it would be even more rad if there was a way to specify which of my tickets I wanted those notifications on. There are just some things that can wait, ya know? And when you're out at -30 shoveling snow or whatnot, getting an alert about a client who just loves to chat via RS replies washes out the times a client who actually has a major issue comes up. I'm imagining a check box that would say enable SMS notifications (for me, the tech) or enable my custom notifications, etc (so it could work for whatever types of notifications people want to set up, push, email, etc). Or perhaps by default the setting is enabled, and you can choose to disable it. Ultimately the goal is to be able to select notifications for some tickets specifically. I can also see this being useful for upping the notification level for tickets that have higher importance even while you're working.

Forgive me if I'm missing the ability to jerry rig this via ticket automations or another option, or if something similar has been requested!

Thanks for all of your work and always great interaction with your users.