Add the ability to add customer notes historically
Often, I make notes for customers.
For example, I may add a note today to say that I changed an email address password. Not a ticket issue. More for my records.
Then, a week later, I may add another note regarding something else.
It would be great to see a list of historic notes just like tickets.
Rather than just one long note with manually entered dates within it.
3
votes
Andy Rowley
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