Have ScreenConnect Session now available in ticket area, but it would be great if:
1. Combine function of "Create ScreenConnect Session" and "ScreenConnect Supporter Link" Why can't single button open the app and create the support instance?
2. Having something that clicking "Send to Customer" would automatically email the customer the link/code to connect and generate a line item in the ticket.

Process seems a little more then it needs to be.