Add a Multiselect custom field
As we speak, we can't create a custom field where multiple answers can be selected.
i.e. When a device comes in, we validate if every buttons are working on 3 different aspects
1. The button is there physically
2. The button clicks
3. The system responds logically to the button
Right now the only way to do this, is to create 3 different "checkbox" custom fields for every button or other part needed, rather than just 1 field with a multiselect feature. This clogs our ticket page immensely.
A modified dropdown custom field could also work, if it allowed selections of more than 1 answer.
Regards,
LG Daigle
shared this idea
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Les Beer
commented
I would find this really useful on the customer page too, as I would like to detail what services I supply my customers, one box could do it all.
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Les Beer
commented
Good idea I would find this very useful, and it's a simple database feature.
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LG Daigle
commented
Hi Bobby,
I had a chat with support before inputting this request. Unfortunately, there is now way to select multiple answers for a given field. I can only select a single answer (within the all the answers) for a field.
Here's an example of what is described in my original post:
https://moodle.org/pluginfile.php/50/local_plugins/plugin_screenshots/1182/screenshot2.jpgBest Regards,
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Hi,
We recommend checking out the Ticket Worksheets feature. Ticket Worksheets are great for doing exactly what you are looking for. Ticket Worksheets live on the Intake Form and on the Ticket Detail page. I'll link to the knowledge base article for them so you can check it out.
http://feedback.repairshopr.com/knowledgebase/articles/780624-ticket-worksheets-multiple-checklists
