The email integration with RepairShopr for sending emails to clients and receiving replies right in RepairShopr is great. However, I find it confusing that the Estimate and Invoice emails that are sent from my company are not automatically added to the ticket as a comment. This had confused my staff and has caused us to send Estimates and Invoices several times. I notice that the emails are saved on the actual Estimate and Invoice. It appears to be a simple implementation. Hope to see this in action.