Add customer's name next to ticket number on TICKET GETTING STALE email.
friendly reminder, tickets need a diagnosis comment to update the workflow and change the status from pink.
Make a ticket comment with the subject "Diagnosis" for these tickets.
4211 - Customer Name 1 - Laptop won't boot. Died while using system.
4213 - Customer Name 2 - Laptop not charging
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Traci McMahan
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