We have some customer status's (such as "X| INVOICED") for tickets where a payment has not been taken and have been granted 30 day invoice, but we want to keep separate from the "Invoiced" status so they stand out to us in other areas.
We're wanting to use the Dashboard now, but all of these custom status tickets show up in it - which in our case they are completed tickets and don't want to be shown in the Ticket Dashboard view.
A simple dropdown with tickboxes next to each status (like in the standard ticket list view search) would be ideal!
Thanks!