If a customer sends us an email, will the body of that email show up as a ticket comment?
You'll want to give your customers your inbound email alias address (Admin > Ticket Preferences). If you want tickets to be automatically created from leads, make sure that that the "Create Tickets from Leads" setting is checked too.
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Then, when customers send an email to that address, the lead will show up in your Leads section.
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The email subject will be the Ticket Subject. The email body will be the Ticket description.
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